Foundation is a remote B2B content marketing agency helping SaaS and Higher Ed clients grow through SEO, content, and strategic distribution. We work with brands that expect their social presence to be managed professionally, consistently, and with attention to detail. The people who succeed here understand the importance of following established processes, representing brands with care, and handling community interactions with empathy and sound judgment.
Why This Role Exists
As Foundation manages social media for growing clients, we need someone who can provide steady, reliable community management across multiple platforms. This role exists because effective community management requires someone who can represent a brand consistently, follow established guidelines precisely, respond to hundreds of interactions with appropriate tone and timing, and handle sensitive situations with good judgment.
Who This Role Is For
- Takes brand representation seriously and follows voice, tone, and messaging guidelines precisely
- Works well with playbooks, templates, and established procedures
- Can manage stress, make quick decisions, and handle conflicts without losing composure
- Notices subtle shifts in sentiment, catches problems early, and responds appropriately to different situations
- Prefers knowing what's expected and executing it reliably
- Delivers consistent, professional work without needing constant oversight
Who This Role Is Not For
- Want to create strategy or redesign brand voice rather than execute established guidelines
- Prefer big-picture creative work over detailed, repetitive execution
- Struggle with following templates or working within established parameters
- Get frustrated by routine tasks or need constant novelty to stay engaged
- Avoid conflict or have difficulty maintaining composure under pressure
Required Experience
- 2 to 4 years of social media or community management experience, including managing engagement across major platforms like Facebook, Instagram, LinkedIn, X, and TikTok.
- Strong moderation skills, including enforcement of community guidelines and conflict resolution.
- Excellent written and verbal communication, with fast, accurate responses in public and private exchanges.
- Quick thinking and strong stress management skills for high-pressure situations.
- Familiarity with social listening and analytics tools, and the ability to translate insights into action.
- Professionalism with confidentiality and data protection obligations, and the ability to escalate legal or security concerns when necessary.
What You'll Be Responsible For
You own day-to-day community management and engagement across client social channels. This means you're accountable for representing brands consistently, responding to community members promptly and appropriately, monitoring for issues or trends, and escalating problems when needed. You follow established brand guidelines, execute engagement strategies, and ensure every interaction protects and strengthens the brand's community presence.
Core Responsibilities
- Follow brand guidelines, voice, and tone to represent the brand consistently across platforms.
- Execute community engagement by seeding conversations, participating in relevant industry discussions, responding promptly to mentions, comments, and direct messages, and triaging sensitive interactions.
- Monitor channels for sentiment and signals, surface community insights, and report trends and issues to the social strategist.
- Enforce community guidelines, moderate conversations, de-escalate conflicts, and escalate violations or sensitive incidents to leadership.
- Maintain daily channel coverage, message templates, and a content engagement calendar, ensuring coverage across time zones as required.
- Track and report community and social metrics, support experiments to improve engagement, and document outcomes for the social strategist.
Location, Timezone & Work Setup
- Work Setup: Fully remote, freelance part-time
- Primary Target: Locations East Asia
- Timezone: 1 hour overlap with EST for meetings
Compensation
- Base Pay Range: $20–$30 CAD / hour Range reflects the North America region. May vary for candidates in other regions based on cost-of-labor norms.
- Expected Total Comp (OTE): $20–$30 CAD / hour
- Total compensation includes: Company-wide profit sharing Commission on expansions/extensions
- How We Set Comp: Final compensation is determined by experience, role level, and location. We use a role × level × location framework. We pay intentionally, hire globally, and reward impact.
Immediate Benefits
TECH BUDGET
We will give you a budget to buy the gadgets and tech you need to execute.
Note: This benefit is available to residents of Canada only.
100% REMOTE
Flexible work environment—we expect you to work hard, but give you the freedom to do it in your preferred setting.
ALL NATIONAL HOLIDAYS
We offer time off for all National Holidays. Whether you’re living in Canada, the US, Australia or Japan — you’ll get those days off.
Benefits After Three Months
PAID TIME OFF
Two weeks minimum paid vacation days.
WELLNESS & FITNESS COVERAGE
We cover all team members’ costs for gym or yoga memberships. You have to keep the mind right to keep the grind right.
Note: This benefit is available to residents of Canada only.
EDUCATION REIMBURSEMENT
Learning is very important in our culture! We offer a monthly stipend to encourage you to buy books, listen to webinars, and purchase materials that will help you grow professionally and personally.
Competitive Medical & Dental Benefits
We offer a competitive dental and healthcare benefits plan for colleagues and their families.
Note: This benefit is available to residents of Canada only.
How To Apply
Note: This is a freelance opportunity with hourly-based payment. Expected workload is approximately 3-4 hours per day, with flexible scheduling to ensure consistent community coverage.
As part of your application, please complete the Culture Index survey. This must be submitted to be considered for the role.
Once completed, please follow this link to submit your application form for the position.
