The Sage Group’s client, an autonomous driving technology company with the mission to be the world's most trusted driver, is searching for a Social Media Community Manager.
In this role, you will help to connect people with the magic and impact of our client’s autonomous driving technology. Our client’s team has the unique opportunity to not only grow their brand from the ground up, but to also build societal acceptance for autonomous driving technology for the first time in history. They build thoughtful marketing strategy, positioning, messaging and creative assets to deliver messages that matter to their audience, communicated through anything from video content, to social media interactions, to immersive physical experiences. They also shape their go-to-market initiatives, helping to transform the brand into a thriving business with a growing user base.
You'll play a crucial role in planning and executing our client’s social media content strategy, amplifying their brand presence across all platforms. In this role, you will:
Community management support(50%)
- Lead community management internally and collaborate with agency community management teams to amplify brand love and triage timely resolution of social media inquiries and issues - fostering a positive and responsive community experience.
- Develop and maintain resources like social media FAQs, engagement decision trees, and care language for our community managers.
- Work with the social media operational intelligence team to escalate complex issues or customer complaints
- Maintain channels regularly updating channel imagery, about information, highlights, and ensuring consistency with brand guidelines
- Support the talent branding team by engaging employee advocates on social media while also amplifying employer branding content and initiatives.
- Identify opportunities for future content– informed by community, data, trends, user-generated content and internal requests.
- Collaborate with the Social Media Analyst to understand performance metrics and make strong recommendations for the ongoing evolution of our social channels.
Manage social calendars& publish content(30%)
- Collaborate with internal and agency creative teams to concept, create, and deliver best-in-class visual assets and copy for our social media channels.
- Maintain a consistent brand voice while adapting to the nuances of our industry.
- Support marketing campaign development with social-first content that drives engagement and brand love.
- Work with the Social Media Manager to champion social-first creative and educate teams across the organization.
- Schedule, tag, and publish all content in Sprinklr, ensuring timely and accurate posting.
- Prepare weekly calendar updates to inform internal teams of upcoming content.
- Maintain tags, short links, and all content tracking mechanisms.
Creator marketing support(20%)
- Collaborate with an influencer agency on amplifying and engaging with influencers.
- Manage inbound influencer outreach and communication.
- Assist in identifying and building relationships with brand advocates through community management .
At a Minimum We'd Like You To Have
- 6+ years of experience in community management, in-house or at an agency
- High proficiency with X, TikTok, Facebook, Instagram, LinkedIn, Threads and YouTube platforms
- Experiencing capturing and editing static and video content
- Fresh POV on social media trends
- Eye for tone and voice; a creative mindset
- Strong attention to detail and organizational skills
- Ability to work independently and as part of a team
- Enthusiasm for crafting compelling social media creative
It's Preferred You
- Have experience in consumer products/ services, technology, or automotive brands
- Have extensive experience working in Sprinklr
- Are a strong project manager
- Foster a growth mindset and a strong desire to stay ahead of social media trends and best practices.
Duration: 6 Months; opportunity to convert
Location: Remote in Los Angeles or San Francisco
Pay: $75 - $80/hr DOE
