Job Title: Social Media Community Engagement Manager
Pay Range:$50-$55/hr
Duration: 5+ Month Contract
Location: Mountain View CA 94043
Job Description
We are looking for a Social Media Community Engagement Manager to support its Consumer Group Corporate Communications team and the Tax brands social media platforms.
We are seeking a dynamic and creative Social Media Community Manager to join our team.
This role is perfect for someone who has deep subject matter expertise and proven experience building and nurturing online communities, driving positive word of mouth and building positive brand sentiment.
The ideal candidate thrives in a fast-paced environment and has proven experience with analytics, VOC monitoring and reporting, and deep platform experience.
Responsibilities
• Actively engage with consumers across key social channels on behalf of the Tax brand to drive positive WOM and build positive brand sentiment
• Work cross-functionally with agency partners and internal stakeholders from marketing, communications, and customer care.
• Work effectively, as needed, with senior leadership to handle crises and high-profile issues deftly, protecting and furthering company and brand reputation.
• Leverage social listening tools like BrandWatch to synthesize key themes, trends and takeaways from social VOC for Tax and key competitors to provide updates to senior leadership
• Draw out key insights from top-performing content, platform trends, and customer conversation themes. Conceptualize and optimize content accordingly.
• Support the brand social channels, including posting, monitoring and engaging on behalf of the brand.
• Provide product support, escalate customer service requests and be the first line of help and defense for the customer.
• Provide strategic recommendations on how Tax can win on social media against a variety of cohorts and new platforms.
