Job Title: Social Media Community Manager

Pay range: $55 – 60/hr.

Duration: 6 months

Location: San Diego, CA

Hybrid

Requirements

Expert of social media usage, platforms, and community management best practices

Minimum 4 years experience in a community management or similar role, with a proven track record of analyzing social VOC and developing insightful, actionable reports for senior leaders

Experience engaging audiences on social platforms including Reddit

Skilled writer with experience across a diverse portfolio of brands and channels

Experience using social listening tools (e.g., Brandwatch) to track and monitor trends and themes in social conversations around brands and product categories

Experience publishing across all major social media platforms for a brand

Excellent communication skills

Attention to detail, critical-thinker, and problem-solver

Heart for the customer

Collaborative self-starter

Weekend availability and work may be required during high peak business seasons.

Job Description

Client is looking for a Social Media Community Engagement Manager to support its Consumer Group Corporate Communications team and the TurboTax brand’s social media platforms.

We are seeking a dynamic and creative Social Media Community Manager to join our team. This role is perfect for someone who has deep subject matter expertise and proven experience building and nurturing online communities, driving positive word of mouth and building positive brand sentiment. The ideal candidate thrives in a fast-paced environment and has proven experience with analytics, VOC monitoring and reporting, and deep platform experience on social media channels

Responsibilities

Actively engage with consumers across key social channels on behalf of the TurboTax to drive positive WOM and build positive brand sentiment

Work cross-functionally with agency partners and internal stakeholders from marketing, communications, and customer care.

Work effectively, as needed, with senior leadership to handle crises and high-profile issues deftly, protecting and furthering company and brand reputation.

Leverage social listening tools like BrandWatch to synthesize key themes, trends and takeaways from social VOC for TurboTax and key competitors to provide updates to senior leadership

Draw out key insights from top-performing content, platform trends, and customer conversation themes. Conceptualize and optimize content accordingly.

Support the brand social channels, including posting, monitoring and engaging on behalf of the brand.

Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. As one of the largest IT staffing companies and the 2nd largest minority-owned staffing company in the U.S., Dexian was formed in 2023 through the merger of DISYS and Signature Consultants. Combining the best elements of its core companies, Dexian's platform connects talent, technology, and organizations to produce game-changing results that help everyone achieve their ambitions and goals.

Dexian's brands include Dexian DISYS, Dexian Signature Consultants, Dexian Government Solutions, Dexian Talent Development and Dexian IT Solutions. Visit https://dexian.com/ to learn more.

Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.

Dexian

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