Job title: UX/UI Designer III
Location: 7535 Torrey Santa Fe Road, San Diego, 92129 CA
Contract: 6 Months with possible ext
Duties:
• Lead the development of a Consumer Platform-wide competitive experience intelligence capability, creating a consistent approach to understanding and evaluating relevant competitors, emerging experiences, and changing customer expectations.
• Conduct detailed, end-to-end competitive experience assessments across critical customer journeys, including screen-by-screen analysis of interaction patterns, value propositions, content, visual design, personalization, AI-enabled experiences, onboarding, conversion, engagement, and retention.
• Move beyond documenting what competitors are doing to develop a clear, concise, and differentiated point of view on what matters, why it matters, and the implications for Consumer Group.
• Partner closely with Consumer Group Strategy to identify competitive and market signals that may create new opportunities for the Consumer Platform.
• Translate competitive research into strategic opportunity areas, experience principles, hypotheses, and recommendations that help Product and Design teams determine where to invest, respond, differentiate, or lead.
• Create compelling executive-level narratives and presentations that synthesize complex competitive information into clear insights, implications, and recommended actions for the Senior Leadership Team.
• Facilitate detailed competitive experience reviews with senior leaders, Product Managers, Design leaders, Marketing leaders, and other stakeholders, driving discussion from observation to decision and action.
• Work with Product and Design leadership to ensure competitive insights result in clear ownership and follow-through, helping teams translate strategic opportunities into product roadmaps, experience improvements, or future exploration.
• Partner with the Business Intelligence team to integrate relevant market, customer, product, and business metrics into competitive assessments, connecting experience observations with measurable business performance and opportunity.
• Establish frameworks, criteria, and methodologies for evaluating competitors consistently across Consumer Group businesses and customer journeys.
• Identify patterns that span individual products or business units and bring a horizontal Consumer Platform perspective to opportunities that may otherwise remain isolated within individual teams.
• Maintain a current and accessible body of competitive experience knowledge while ensuring that the primary value of the work comes from analysis, synthesis, strategic framing, and organizational influence—not simply artifact creation.
• Visualize ideas, competitive patterns, concepts, and opportunity spaces in ways that communicate effectively and compellingly with executives, partners, and working teams.
• Use facilitative leadership to build alignment across Design, Product, Strategy, Marketing, Analytics, and other functions, helping teams make informed choices and move from insight to action.
• Raise the quality of competitive thinking across the Consumer Group by establishing best practices, coaching teams, and helping leaders distinguish between competitive observation and actionable competitive strategy.
Skills: 8 years of experience in Product Design Experience Design Design Strategy Service Design or a related discipline ideally within complex digital consumer products or platforms. Bachelor’s degree in Human-Computer Interaction Interaction Design Graphic Design Product Design or another relevant field graduate degree a plus. Demonstrated ability to operate at a Senior Staff or equivalent strategic level influencing product and experience direction across multiple teams without relying on direct authority. Strong visual storytelling and communication skills with the ability to create detailed experience walkthroughs frameworks journey comparisons opportunity maps executive presentations and other strategic artifacts. Expert knowledge of user experience methods human-centered design storytelling problem framing journey analysis concept visualization and design principles. Strong business acumen and the ability to connect design and customer experience observations to business strategy customer behavior market dynamics and measurable outcomes. Experience working closely with Product Expertise with Figma and modern design and presentation tools ability to rapidly create visual frameworks and experience artifacts that make complex insights easy to understand. Strong portfolio demonstrating strategic product design thinking storytelling cross-functional influence and the ability to identify and communicate meaningful customer or business opportunities.
