Our client is a leading provider of tax and financial technology solutions, helping individuals and professionals navigate complex financial and tax-related topics through digital products and customer support experiences. Their content helps customers understand complicated information and complete important tasks with greater clarity and confidence.
About the Role
We are seeking a Web Content Specialist to write, update, edit, and publish customer-facing content for a leading tax technology platform. This role will support content across the support website, contextual in-product help experiences, and large language models (LLMs), making accuracy, clarity, and consistency critical to the customer and expert experience.
The position will primarily focus on annual compliance updates, content production, and data-backed content improvements. The ideal candidate is an experienced technical writer who can translate complex information and subject matter expert input into clear, direct, plain-language content while maintaining established editorial and content standards.
Duties and Responsibilities
Annual Compliance Updates
• Review existing content assets and update them for the new tax year.
• Ensure content updates are completed with a high degree of precision, accuracy, and attention to detail.
• Maintain adherence to established content standards and style guidelines.
Content Production
• Partner with stakeholders and subject matter experts to develop customer-facing content.
• Write and edit content using a clear, warm, and direct voice.
• Translate complex information and SME input into plain-language content that customers can easily understand.
• Manage content through the review and approval process.
• Publish approved content and perform live quality checks after publication.
• Apply editorial feedback and established style guidelines consistently.
Content Analysis & Optimization
• Examine multiple data signals to identify opportunities for content improvement.
• Translate data insights into actionable content edits.
• Improve content findability through internal linking, tagging, taxonomy, and search behavior.
• Support content that can be effectively surfaced across the support website, in-product experiences, and LLMs.
Required Experience / Skills
• Proven experience as a Technical Writer.
• Strong plain-language writing skills with the ability to make complicated topics easy to understand.
• Experience writing to an established style guide and incorporating editorial feedback.
• Ability to translate stakeholder and subject matter expert input into clear customer-facing content.
• Excellent written and verbal communication skills.
• Strong attention to detail and commitment to established content standards.
• Strong self-management skills with the ability to work independently against fixed deadlines.
• Ability to prioritize tasks and manage multiple deadlines.
• Familiarity with Jira, Smartsheet, Markdown, WordPress, HTML/CSS, and XML.
• Familiarity with AI tools such as Claude, Cursor, ChatGPT, and Gemini.
Nice-to-Haves
• Technical writing experience within the financial, tax, or software industry.
• Experience with structured authoring.
• Familiarity with documentation standards such as DITA.
• Experience with content reuse principles.
Compensation
Full-Time Contract – 6 Months
Pay rate per hour: $55.91
Education
Bachelor’s degree in Technical Communications, English, Communications, Information Systems, or a related field preferred.
If you are an experienced Technical Writer who enjoys turning complex information into clear, accurate, customer-focused content, we’d love to hear from you. Apply today to be considered for this opportunity.
