bout the Role

We are partnering with a global beauty brand to hire a Digital Beauty Advisor (Bilingual – Spanish) to support consumer engagement across social and digital platforms.

In this role, you will serve as the voice of the brand—engaging directly with consumers, providing product expertise, and delivering a best-in-class customer experience across platforms like TikTok, Instagram, Facebook, and X (Twitter).

This is an ideal opportunity for someone who is customer-obsessed, social media savvy, and passionate about beauty, with a strong ability to communicate clearly in both English and Spanish.

What You’ll Do

Brand Advocacy & Social Engagement

Act as a Digital Beauty Advisor across social platforms, engaging with consumers in real time across TikTok, Instagram, Facebook, and X
Respond to @mentions, comments, reviews, and Q&A inquiries in both English and Spanish
Provide accurate, personalized product recommendations and brand guidance
Compose thoughtful, on-brand responses that clearly address consumer needs
Monitor trends and conversations within the social ecosystem to inform engagement strategies

Customer Experience & Responsiveness

Maintain 100% reply rate and meet established response time SLAs across all platforms
Deliver a high-quality, consistent customer experience aligned with brand standards
Manage consumer sentiment and satisfaction metrics
Escalate critical issues or complaints to internal teams and support resolution

Insights & Continuous Improvement

Capture and share consumer insights, feedback, and emerging trends with internal teams
Provide recommendations to improve content, engagement strategies, and customer experience
Identify opportunities to influence purchase decisions through proactive engagement

Cross-Functional Collaboration

Partner with internal Care, Marketing, and Brand teams to align on messaging and campaigns
Attend trainings and work sessions to stay up to date on brand launches, FAQs, and social strategies
Support public-facing channels with engagement, insights, and strategic recommendations

Systems & Data Management

Utilize CRM and social platforms (e.g., Sprinklr) to track interactions and performance
Accurately document consumer interactions, product issues, and feedback to support reporting and product improvement
Monitor personal and team KPIs related to engagement and performance

Experience

What You Bring

1–2 years of experience in social media engagement, customer service, or digital community management
Experience working with major social platforms (TikTok, Instagram, Facebook, X)

Skills & Competencies

Bilingual in Spanish and English (required)
Exceptional written communication skills with the ability to adapt tone and messaging
Strong understanding of social media trends, platforms, and best practices
Customer-first mindset with a passion for delivering excellent service
Ability to multitask and work in a fast-paced, high-volume environment
Strong attention to detail and organizational skills
Proactive, adaptable, and solutions-oriented

Nice to Have

Experience with CRM or social listening tools (e.g., Sprinklr)
Background or strong interest in beauty, fashion, or lifestyle brands

Additional Details

Must be flexible to support business needs, including evenings and weekends
Role requires high responsiveness and ability to manage real-time engagement

Why This Role

Opportunity to represent a globally recognized beauty brand
Work at the forefront of social media, digital engagement, and consumer experience
Gain exposure to cross-functional teams including marketing, brand, and customer care
Build expertise in social strategy, community management, and brand voice

Ideal Candidate

You Are Someone Who

Lives and breathes social media
Is passionate about beauty and connecting with consumers
Thrives in fast-paced, real-time environments
Enjoys solving problems and creating positive brand experiences

About Aquent Talent

Aquent Talent connects the best talent in marketing, creative, and design with the world’s biggest brands.

Our eligible talent get access to amazing benefits like subsidized health, vision, and dental plans, paid sick leave, and retirement plans with a match. We also offer free online training through Aquent Gymnasium. More information on our awesome benefits!

Aquent is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. We’re about creating an inclusive environment-one where different backgrounds, experiences, and perspectives are valued, and everyone can contribute, grow their careers, and thrive.

Client Description

Global beauty company specializing in cosmetics, skincare, haircare, and fragrance. Operates with a strong focus on innovation, sustainability, and diversity, offering workers opportunities to work with leading brands, cutting-edge research, and a fast-paced, dynamic environment. The company values creativity, entrepreneurship, and professional growth, making it an exciting place for those passionate about beauty, marketing, science, and digital transformation.

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