We are seeking a highly creative and experienced Senior UX/Product Designer to lead the design of modern customer-facing digital experiences across web, mobile, and AI-powered applications. This is a Contract-to-Hire opportunity for a hands-on design leader who is passionate about creating intuitive, scalable, and engaging user experiences.
The ideal candidate has a strong product mindset, excels in solving complex user problems, and has experience designing modern consumer-facing digital products. This role will collaborate closely with Product Management, Engineering, and business stakeholders to define and deliver exceptional digital experiences that drive customer engagement and business growth.
Responsibilities
- Lead the end-to-end UX and UI design process for responsive web, native mobile, and AI-powered applications.
- Design intuitive customer journeys, user flows, wireframes, interactive prototypes, and high-fidelity user interfaces.
- Partner with Product Managers to translate business objectives and customer needs into innovative product experiences.
- Collaborate with Engineering teams to ensure design feasibility and high-quality implementation.
- Design AI-assisted user experiences, including conversational interfaces, intelligent recommendations, personalized workflows, and digital assistants.
- Conduct user research, usability testing, heuristic evaluations, and customer interviews.
- Create and maintain scalable design systems, reusable components, and design standards.
- Use customer analytics and A/B testing results to continuously improve user experiences.
- Advocate for user-centred design while balancing business goals, technical constraints, and delivery timelines.
- Stay current with emerging UX methodologies, AI technologies, accessibility standards, and modern design trends.
Required Qualifications
- 8+ years of UX/Product Design experience.
- Strong portfolio demonstrating end-to-end product design across modern web and mobile applications.
- Expert proficiency with Figma and modern prototyping tools.
- Experience designing responsive web and native mobile applications (iOS and Android).
- Strong understanding of user-centred design, interaction design, information architecture, visual design, and usability principles.
- Experience conducting user research and translating insights into design improvements.
- Experience building and maintaining design systems.
- Excellent communication and stakeholder management skills.
- Experience working in Agile product development environments.
Preferred Qualifications
- Experience designing AI-powered or AI-assisted applications.
- Experience with conversational UX, AI co-pilots, or intelligent workflow applications.
- Familiarity with Generative AI technologies such as ChatGPT, Microsoft Co-pilot, Claude, or Gemini.
- Experience with accessibility standards (WCAG).
- Experience with analytics platforms and A/B testing.
- Experience designing consumer-facing (B2C) digital products.
