Immediate need for a talented Social Media Community Manager. This is a 06+ months opportunity with long-term potential and in San Diego CA(Hybrid). Please review the job description below and contact me ASAP if you are interested.
Job Diva ID: 26-04132
Pay Range: $60 - $61/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).
Key Responsibilities:
- Actively engage with consumers across key social channels (e.g., Reddit, TikTok, Instagram, X and Threads) on behalf of the TurboTax brand to drive positive WOM and build positive brand sentiment
- Work cross-functionally with agency partners and internal stakeholders from marketing, communications, and customer care
- Leverage social listening tools like BrandWatch to synthesize key themes, trends and takeaways from social VOC for TurboTax and key competitors to provide updates to senior leadership
- Work effectively, as needed, with senior leadership to handle crises and high-profile issues deftly, protecting and furthering company and brand reputation
- Draw out key insights from top-performing content, platform trends, and customer conversation themes. Conceptualize and optimize content accordingly.
- Support the brand social channels, including posting, monitoring and engaging on behalf of the brand.
- Actively seek out underpriced opportunities that inserts TurboTax into culture conversations that drive relevancy.
- Provide strategic recommendations on how TurboTax can win on social media against a variety of cohorts and new platforms.
Key Requirements and Technology Experience:
- Expert of social media usage, platforms, and community management best practices
- Minimum 4 years experience in a community management or similar role, with a proven track record of analyzing social VOC and developing insightful, actionable reports for senior leaders
- Experience engaging audiences on social platforms including Reddit
- Skilled writer with experience across a diverse portfolio of brands and channels
- Proficiency in Canva, Adobe Creative Suite (Photoshop, Premiere Pro, After Effects, etc.), or equivalent creative tools.
- Comfortable and confident appearing on camera and directing self-shot or lo-fi content.
- Experience using social listening tools (e.g., Brandwatch) to track and monitor trends and themes in social conversations around brands and product categories
- Experience publishing across all major social media platforms for a brand
- Excellent communication skills
- Attention to detail, critical-thinker, and problem-solver
- Heart for the customer
- Collaborative self-starter
Our client is a leading IT Industry, and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.
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