Who We Are
Heaven Bound Music Marketing is a faith based music marketing agency helping artists grow real fanbases through strategy, ads, and execution.
We work with artists who care about impact, discipline, and long term growth. We take client experience seriously and we protect our reputation fiercely.
This is not a churn and burn agency. Client success matters here.
Who This Role Is For
This role is for someone who:
- Cares about doing things the right way
- Is detail oriented and organized
- Can look at numbers and spot problems
- Communicates clearly and professionally
- Takes ownership and responsibility
- Wants to grow inside a company, not just collect a paycheck
This role is not for someone who wants to coast, freelance casually, or disappear when things get busy.
Role Overview
The Client Success and Campaign Performance Manager supports client results, campaign performance, and overall fulfillment quality.
You will work closely with our VP of Creative and Campaign Strategy and will have access to client campaigns, Meta ad accounts, performance data, and internal systems.
Because of this level of access, trust, consistency, and professionalism are required.
Over time, this role can grow into handling campaign performance review calls and deeper client communication.
Core Responsibilities
Campaign and Performance Support
- Review active client campaigns and performance metrics
- Monitor results such as streams, engagement, and growth
- Assist with Meta campaign checks and organization
- Identify issues early and flag them for optimization
Client Success Support
- Help ensure clients feel informed and supported
- Assist with client communication and updates
- Support expectation management and retention
- Escalate issues quickly and professionally
Reporting and Organization
- Update internal trackers and reports
- Prepare performance summaries
- Maintain clean client folders and documentation
- Submit daily end of day summaries
Meetings and Accountability
- Attend daily Morning Meetings at 9:00 AM Central
- Track working hours accurately
- Stay responsive and communicative during work hours
Required Skills and Experience
You must have:
- Basic understanding of Meta ads and how campaigns work
- Comfort reading performance data and analytics
- Strong organization and attention to detail
- Clear written and verbal communication skills
- Reliable internet and ability to work during Central Time
Nice to Have but Not Required
- Experience working with artists or music related projects
- Familiarity with Spotify for Artists or streaming platforms
- Basic video editing skills such as CapCut
- Experience assisting with ad creatives or content
Faith Alignment
This is a faith based company serving faith driven artists.
You do not need to be perfect, but you must respect and represent the values of the company with professionalism, integrity, and maturity.
What Success Looks Like in This Role
- Clients feel supported and informed
- Campaign issues are caught early
- Performance tracking is consistent
- Reporting is clean and reliable
- Fulfillment runs smoother
- Client retention improves
How to Apply
Apply through Indeed and include a short message answering the following:
- What experience do you have reviewing or supporting ad campaigns
- What experience do you have working with clients or managing communication
- Why are you interested in working with a faith based company
Pay: $15.00 - $22.00 per hour
Expected hours: 30.0 – 40.0 per week
Work Location: Remote
