Technical Communications & Creative Services Specialist/ Digital Communications & UX Specialist
12+ Months Contract
100% Onsite required
Jackson, MS 39202
Responsibilities:
Project Management and Collaboration
- Partner with staff, editors, writers, IT, and external vendors to manage projects from concept through delivery.
- Lead cross-functional meetings to discuss projects, tasks, and process documentation.
- Internal and external agency communications, both written and verbal.
- Assist in developing and executing strategic communications plans that integrate both digital and offline tactics.
- Coordinate timelines, resources, and workflows to ensure high-quality, on-time deliverables.
- Develop dashboards and monitoring tools for users to track project and/or task progress.
Digital Communications and Design:
- Concept, design, and produce print and digital collateral – such as infographics, presentations, whitepapers, eBooks, etc. – while adhering to industry and agency brand standards
- Manage and create engaging content for websites, social media platforms, and other digital assets
- Support campaigns that align with organizational objectives, monitor trends, analyze performance, and track metrics
- Contribute fresh ideas and creative approaches that enhance audience engagement and organizational visibility.
- Ensure digital communications and design deliverables meet accessibility standards, including WCAG guidelines, to support inclusive access across digital platforms and materials.
Required Skills/Experience
Provide the minimum required skills and/or experience the contractor must possess to qualify for this position.
- Bachelor’s degree or higher in related field (such as Information Services, English, Communications, etc.)
- Effective communication, organizational, and time management skills. 7+ years
- Strong Technical writing writing, editing, and visual communication skills; adaptive style for different platforms and audiences. 7+ years
- Proficiency in process optimization and internal documentation. 7 years
- Ability to work independently as well as collaboratively within a team. 7 years
- Professional experience in graphic design, digital media, or communications. 5-7 years
- Tools: Microsoft Office Suite (PowerPoint, Excel, Word), Adobe Creative Cloud (Illustrator, Photoshop, InDesign), Microsoft SharePoint, Microsoft Teams, Adobe Workfront, Google Workspace, Smartsheet,Confluence, Lucidchart, SAP Business Network. 5-7 years
- Experience with communications related to child welfare is a big plus
- Experience with accessibility standards (WCAG). 5-7 years
- Experience working with information systems, cloud technologies, data analysis, or technology implementation projects. 5-7 years
- Knowledge of User Experience (UX) design. 5-7 years
