We're Hiring: Technical Communications & Creative Services Specialist
📍 Location: Jackson, Mississippi
🏢 Work Arrangement: 100% Onsite
📅 Contract Duration: November 2026 – October 2027
🕒 Schedule: Monday–Friday, 8:00 AM–5:00 PM
🎓 Education: Bachelor's degree in Communications, English, Information Services, or a related field
Position Overview
We are seeking an experienced Technical Communications & Creative Services Specialist to support the Mississippi Department of Child Protection Services (MDCPS). The ideal candidate will combine technical writing, graphic design, digital communications, documentation management, and project coordination skills.
Key Responsibilities
- Develop technical documentation, user guides, SOPs, training manuals, and implementation guides.
- Create professional presentations, infographics, digital content, and creative communication materials.
- Design and edit materials using Adobe Creative Cloud tools.
- Manage documentation repositories, version control, and document standards using SharePoint and related platforms.
- Coordinate projects, timelines, deliverables, and stakeholder communications.
- Support technology implementation documentation and process improvement initiatives.
- Ensure digital content follows applicable accessibility standards, including WCAG.
- Collaborate with communications teams, project managers, business analysts, developers, QA teams, and other stakeholders.
Required Qualifications
- Bachelor's degree or higher in a related discipline.
- 7+ years of experience in communications, writing, editing, organization, and time management.
- 7 years of experience in process optimization and internal documentation.
- 5–7 years of experience in graphic design, digital media, and communications.
- Strong experience with Adobe Creative Cloud, including Photoshop, Illustrator, and InDesign.
- Proficiency in Microsoft Word, Excel, PowerPoint, and SharePoint.
- Experience with technical documentation, document management, and project coordination.
- Ability to work independently and collaboratively.
Preferred Qualifications
- Experience with UX/UI design and digital accessibility standards.
- Familiarity with Smartsheet, Confluence, Adobe Workfront, and Lucidchart.
- Experience with information systems and technology implementation projects.
- Knowledge of federal compliance documentation or CCWIS.
- Previous experience supporting government or child welfare programs.
