Job Title: Technical Communications & Creative Services Specialist
Job Type: Contract
Location: Jackson MS
Job Overview
We are seeking a Technical Communications & Creative Services Specialist to support communications, technology implementation, documentation, and UX/UI initiatives for a large-scale environment.
The ideal candidate combines technical writing, creative design, digital communications, documentation management, project coordination, and UX/UI skills and can translate complex technical information into clear, engaging content and deliverables.
Key Responsibilities
- Develop technical, operational, and project documentation, including user guides, training materials, procedures, deployment guides, and knowledge-base content.
- Create digital and print materials including presentations, infographics, whitepapers, eBooks, and other communications.
- Support UX/UI initiatives to improve application usability, navigation, accessibility, and overall user experience.
- Manage documentation repositories using SharePoint, Smartsheet, Confluence, and related tools.
- Establish and maintain document organization, naming conventions, version control, and governance standards.
- Coordinate projects, timelines, workflows, meetings, and cross-functional deliverables.
- Develop dashboards and tracking tools to monitor project and task progress.
- Collaborate with PMO, business analysts, developers, architects, QA teams, communications staff, and external vendors.
- Support communications planning, digital content, and agency initiatives.
- Ensure digital content and designs follow WCAG accessibility standards.
- Support CCWIS documentation and federal compliance requirements, including ACF/Children’s Bureau submissions and reviews.
Required Qualifications
- Bachelor’s degree or higher in Communications, English, Information Services, Technical Writing, or related field.
- 7+ years of experience in communications, technical writing, documentation, or related disciplines.
- Strong writing, editing, organizational, and visual communication skills.
- 5–7 years of experience in graphic design, digital media, or communications.
- Experience with process optimization and documentation governance.
"We are an equal opportunity employer. It is our policy to provide employment, compensation, and other benefits related to employment without regard to race, color, religion, sex, gender, national or ethnic origin, disability, veteran status, age, genetic information, citizenship, or any other basis prohibited by applicable federal, state, or local law"
