Position Title: UX Content Designer
Location: Pittsburgh, PA OR Columbus, OH OR Wilmington, DE OR Charlotte, NC OR Phoenix, AZ
Work Arrangement: Hybrid, 3 days in office, 2 remote
Acceptable Time Zone(S): EST Required
Schedule: M-F, Standard 8:00 AM – 5:00 PM Must provide coverage from 8:30 AM – 4:30 PM EST Flexible start time available
Intended Length of Assignment: Approximately 1 Year
Potential For Contract Extension: Yes (Up to 3 Years Total)
**Contract Only**
Function Of the Group: Mitigating Risk / Generating Revenue
Initiatives/Projects: Content design support across the Payments and Money Movement space
Industry Background: UX Content Design and UX Writing experience required Payments and Money Movement experience preferred
Team Dynamic: · Collaborative environment with Content Designers, Product Owners, and Design Teams · Regular interaction with Developers and Senior Leadership/Management · Acts as the face of Content Review with Legal · Cross-functional partnership with Legal, Risk, and Compliance teams
Role/Responsibilities:
Create content for digital banking experiences and build subject matter expertise within a particular set of features
Partner with Designers to apply UX Writing best practices · Identify user problems and create clear, effective content solutions
Collaborate with writers to maintain content guidelines and consistency
Conduct user research including test plans, interview guides, scripts, and analysis · Support the design process through content strategy integration
Partner with Product Managers on Legal, Risk, and Compliance reviews
Present and explain content decisions to non-experts and stakeholders
Must Have Skills:
2–4 years of UX Writing and/or UX Content Design experience · Strong copywriting and editing skills
Digital content delivery experience
Microsoft Office proficiency
Experience working in regulated environments (Legal, Compliance, Risk)
Financial Services, Healthcare, Insurance, or similar regulated-industry experience
Flex Skills:
Experience in Payments or Money Movement preferred · Experience with Figma
Agile methodology experience
Content strategy experience
Design thinking knowledge
Digital communications experience
UX Design exposure
Banking, Investments, Financial Services, Insurance or Healthcare experience
Soft Skills:
Strong collaboration and communication skills
Ability to advocate for users and promote design thinking
Ability to manage multiple priorities and deadlines
Adaptable and comfortable in iterative work environments
Proactive mindset with continuous improvement focus
Strong understanding of digital design fundamentals
Passion for language, voice, tone, and grammar
Education: · Bachelor's Degree preferred · Relevant experience prioritized over degree requirements
