Job Description
About Mark & Graham
Established in 2012, Mark & Graham is a leading monogrammed lifestyle brand offering thoughtfully designed personalized products and custom gifts for every stage of life, across home, travel, pet, and baby & kids. The digitally native brand is known for its high-quality, in-house–designed collections, spanning decor, luggage, handbags, and everyday essentials, all customizable with hundreds of monogram options.
About The Creative Team
The Mark & Graham Creative team brings our brand story to life across every customer touchpoint, including site, catalog, email, social, digital marketing, and beyond. As part of the Copy team, you’ll help translate each season’s big ideas into compelling, on-brand language that inspires our customer, creates desire for our products, and reinforces Mark & Graham as a destination for thoughtful gifting and personalization.
We’re a collaborative, ideas-driven team that believes great creative work happens when people feel supported, inspired, and empowered to bring their point of view to the table. We value curiosity, craftsmanship, and a strong sense of partnership—both within the Creative team and across the broader brand. If you’re excited by storytelling, style, gifting, and the details that make language feel personal, we’d love to meet you.
Overview of the Role
The Mark & Graham Copywriter will develop compelling, on-brand copy across all channels, including seasonal campaigns, e-commerce, digital advertising, email, social media, catalog, and other customer-facing touchpoints.
In this role, you’ll create content that reflects our brand voice, upholds editorial standards, and ensures consistency and accuracy across every channel. You’ll partner closely with cross-functional teams to strategize, develop, and execute marketing copy that supports key business priorities and brings our products to life for the customer.
You’ll collaborate with merchandising and product development teams to understand what makes each product special, from materials and construction to personalization details and gifting relevance. This includes conducting research, reviewing product information, and meeting in person to see and feel samples, then translating those insights into compelling copy that clearly communicates product value and inspires purchase. You’ll also work closely with our site merchandising team to ensure those product insights are translated into clear, compelling on-site copy that supports product discovery, reinforces key selling points, and helps customers find the perfect gift.
Email will also be a key focus of this role. You’ll write subject lines, preheaders, and email copy that support our steady daily cadence, while using email performance data to inform stronger concepts, sharper messaging, and more engaging customer storytelling.
This is a full-time position reporting to the Content Manager, with a hybrid work schedule: Monday through Thursday in our San Francisco office, and Friday working from home.
About The Role
- Develop compelling, brand-aligned copy across digital channels, including e-commerce product pages, landing pages, email campaigns, digital advertising, and social media content.
- Write subject lines, preheaders, and email copy that support a steady daily email cadence, seasonal marketing priorities, and key business initiatives.
- Use email performance data, customer insights, and creative testing learnings to inform stronger concepts, sharper messaging, and more effective copy.
- Leverage AI-powered writing tools to support content development while ensuring accuracy, originality, and adherence to brand voice and editorial standards.
- Maintain consistent messaging across customer touchpoints by proofreading and editing copy for clarity, accuracy, quality, and brand consistency.
- Collaborate with cross-functional partners to bring seasonal campaigns, product stories, and brand moments to life.
- Participate in seasonal planning meetings with Merchandising and Product Development teams to gain product knowledge, understand business strategy, and translate key selling features into customer-focused messaging.
- Partner with Site Merchandising to optimize on-site content, support product discovery, and ensure key product stories are communicated clearly throughout the customer journey.
- Manage product information workflows, ensuring milestones are met and product content is accurate, complete, and delivered on schedule.
- Audit, refresh, and optimize existing digital content across channels to maintain brand consistency and improve content performance.
- Manage product copy and content updates within our content management system, ensuring cross-functional requests and product information changes are completed accurately, efficiently, and in alignment with brand standards.
- Prioritize and manage multiple projects simultaneously, adapting quickly to shifting business priorities, tight production timelines, and rapid-turnaround requests.
- Consistently deliver polished, high-quality work in a fast-paced, deadline-driven environment.
What You Bring
- 3–5 years of experience in copywriting, advertising, or editorial, preferably in a retail, lifestyle, or e-commerce environment.
- Strong writing and editing skills, with the ability to distill product information, campaign strategy, and brand storytelling into concise, compelling, and customer-focused copy.
- Experience writing across channels, including e-commerce, email, digital marketing, social media, and print, with an understanding of how voice and messaging shift by format.
- Highly detail-oriented, with strong proofreading skills and the ability to edit your own work with accuracy and objectivity.
- Organized and proactive, with the ability to manage multiple projects, shifting priorities, and tight deadlines without sacrificing quality.
- Collaborative and receptive to feedback, with experience partnering effectively with creative teams and cross-functional stakeholders.
- Strong verbal and written communication skills, plus solid organization and project management skills.
- Keeps a pulse on retail trends, with an interest in fashion, travel, gifting, and home decor a plus.
- Proficiency with Microsoft Office Suite; experience with Airtable, Figma, content management systems, and AI-powered writing tools a plus.
- Bachelor’s degree in English, communications, marketing, journalism, or a related field.
- Ability to work on-site at our San Francisco office Monday through Thursday, with Fridays working from home.
Our Culture & Values
We believe that taking care of our people is vital to our success and we strive to offer equitable and transparent practices for all. We prioritize connection, growth, and wellbeing.
People First
Putting People First means investing in overall well-being and opportunities to grow and advance within the organization. Depending on the position and location, here are a few highlights of what benefits may be available:
Benefits
A generous discount on all WSI brands
A 401(k) plan and other investment opportunities
Paid vacations, holidays, and time off to volunteer
Health benefits, dental and vision insurance, including same-sex domestic partner benefits
Tax-free commuter benefits
A wellness program that supports your physical, financial and emotional health
Continued Learning
In-person and online learning opportunities through WSI University
Cross-brand and cross-function career opportunities
Resources for self-development
Advisor (Mentor) program
Career development workshops, learning programs, and speaker series
WSI will not now or in the future commence an immigration case or "sponsor" an individual for this position (for example, H-1B or other employment-based immigration).
This role is not eligible for relocation assistance.
Williams-Sonoma, Inc. is an Equal Opportunity Employer. Williams-Sonoma, Inc. will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance, or other applicable state or local laws and ordinances.
The expected starting pay range for this position is $75,000- $80,000. Applicable pay ranges may differ across markets. Actual pay will be determined based on experience and other job-related factors permitted by law. In addition to competitive pay, compensation may include a variety of other components like benefits, paid time off, merit, and bonus opportunities.
About Us
Our Company
Founded in 1956, Williams-Sonoma, Inc. is the premier specialty retailer of high-quality products for the kitchen and home in the United States. Our family of brands are Williams Sonoma, Williams Sonoma Home, Pottery Barn, Pottery Barn Kids, Pottery Barn Teen, Rejuvenation, West Elm, Mark & Graham, Outward, and GreenRow. These brands are among the best known and most respected in the industry. We offer beautifully-designed, stylish and functional products for every area of the home, including the kitchen, living room, bedroom, home office, closet, laundry room and even outdoor spaces. We've seen some big changes since our first brick-and-mortar store opened more than half of a century ago. What hasn't changed is our passion for high-quality products, functional design, outstanding customer service, and enhancing the lives of our customers and the communities where we operate. Today, we're a multi-brand, multi-channel, global enterprise supported by state-of-the-art technology and some of the most talented teams in retailing - and we're always looking for new energy and ideas.
