We are a SaaS company in the customer success/customer growth space looking for an experienced Freelance Writer who can create thoughtful, high-quality content quickly. This role spans educational long(er)-form content and marketing copy, including blogs, ebooks, web copy, landing pages, email, social posts, and campaign assets.
You should be able to turn ideas into clear, engaging, well-structured content for B2B SaaS audiences, including customer success leaders, revenue leaders, operations leaders, and practitioners.
Job Title: Freelance B2B SaaS Content Writer / Copywriter
Classification: Project based, contract
Reports to: Senior Director, Marketing Communications
Location: Remote - US, preference for ET / Central based
Hourly Rate Range: $85.00 - $150.00 per hour
What you’ll do
Write educational and thought leadership content such as blogs, guides, ebooks, and research-based assets (as needed)
Interview internal subject matter experts, as needed, and turn their insights into compelling, accurate content
What we’re looking for
5+ years of experience writing for B2B SaaS, ideally in customer success, revenue operations, retention, onboarding, adoption, lifecycle marketing, or adjacent categories
What success looks like
You can move between a blog, an ebook section, a landing page, and a social thread without losing voice or quality
To apply please send / share the following:
8 relevant writing samples, including at least one long-form educational asset (blog, ebook), as well as marketing material, web copy, social media
A short note describing your experience in B2B SaaS and any work in customer success, retention, lifecycle, or revenue topics
About ChurnZero
ChurnZero is the AI-powered platform and partner for customer growth, engineered for customer teams to deliver more recurring revenue and customer value at scale. ChurnZero's customer growth software connects proprietary Customer Success AI™, analysis, and automation to the customer experience, enabling personalized in-app communication, advanced health scoring, actionable reporting, accurate revenue forecasting, and scalability across every stage of team maturity. ChurnZero's team prides itself on being a top-rated partner, consultant, and coach to customer teams worldwide. Founded in 2015, ChurnZero is a remote-first company with headquarters in Washington, D.C.
