We are a SaaS company in the customer success/customer growth space looking for an experienced Freelance Writer who can create thoughtful, high-quality content quickly. This role spans educational long(er)-form content and marketing copy, including blogs, ebooks, web copy, landing pages, email, social posts, and campaign assets.

You should be able to turn ideas into clear, engaging, well-structured content for B2B SaaS audiences, including customer success leaders, revenue leaders, operations leaders, and practitioners.

Job Title: Freelance B2B SaaS Content Writer / Copywriter
Classification: Project based, contract
Reports to: Senior Director, Marketing Communications
Location: Remote - US, preference for ET / Central based
Hourly Rate Range: $85.00 - $150.00 per hour

What you’ll do

Write educational and thought leadership content such as blogs, guides, ebooks, and research-based assets (as needed)

Write conversion-oriented marketing copy for web pages, landing pages, email, and campaign assets

Repurpose content for different mediums

Create short-form promotional copy for LinkedIn posts, newsletters and other promotional outlets

Interview internal subject matter experts, as needed, and turn their insights into compelling, accurate content

Adapt to our brand voice and follow AP style

Work from briefs, but also suggest stronger angles, headlines, and narrative structures

Deliver clean first drafts on deadline and incorporate feedback efficiently

What we’re looking for

5+ years of experience writing for B2B SaaS, ideally in customer success, revenue operations, retention, onboarding, adoption, lifecycle marketing, or adjacent categories

Strong portfolio showing a mix of:

educational blog content

ebooks or white papers

website or landing page copy

email or campaign copy

social copy

Ability to write both informational and persuasive content

Strong research skills

Clear command of AP style

Proven ability to learn a company’s tone and write in-brand

Strong project management skills and fast turnaround times

Familiarity with SEO fundamentals

What success looks like

Drafts require light editing, not rewrites

Content sounds informed, specific, and useful — not generic

You can move between a blog, an ebook section, a landing page, and a social thread without losing voice or quality

You are responsive, reliable, and consistently on deadline

To apply please send / share the following:

8 relevant writing samples, including at least one long-form educational asset (blog, ebook), as well as marketing material, web copy, social media

A short note describing your experience in B2B SaaS and any work in customer success, retention, lifecycle, or revenue topics

Your typical turnaround times

About ChurnZero
ChurnZero is the AI-powered platform and partner for customer growth, engineered for customer teams to deliver more recurring revenue and customer value at scale. ChurnZero's customer growth software connects proprietary Customer Success AI™, analysis, and automation to the customer experience, enabling personalized in-app communication, advanced health scoring, actionable reporting, accurate revenue forecasting, and scalability across every stage of team maturity. ChurnZero's team prides itself on being a top-rated partner, consultant, and coach to customer teams worldwide. Founded in 2015, ChurnZero is a remote-first company with headquarters in Washington, D.C.

ChurnZero

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