Our client is seeking a Lead UX/UI Product Designer to help design and enhance an agentic AI platform that provides insurance agents with a centralized experience for accessing tools, information, and insights. By integrating data across multiple systems and leveraging AI, the platform enables agents to work more efficiently, better understand their clients and business, and focus on delivering exceptional service.
As a contract Lead Product Designer, you will set the design direction and quality standards for a cross-functional squad and its roadmap. As a senior individual contributor, you will shape key platform experiences, oversee design quality, and deliver prototypes using AI-assisted design tools and a Figma-based enterprise design system. Reporting to the Director of Product Design, you will partner with Product, Engineering, and Implementation leaders in a Scaled Agile (SAFe) environment to influence the roadmap, align stakeholders, and mentor design peers. You will remain hands-on through development and QA to ensure the final product aligns with design intent, delivers a consistent experience across web and/or mobile, and simplifies complex user workflows.
**A portfolio is required. Candidates must include a portfolio link or case studies with their resume
Key Responsibilities
Experience Strategy and Design Direction
- Translate ambiguous, complex problems into clear user flows and high-fidelity prototypes for core platform workflows, including navigation, dashboards, servicing tasks, forms, document and data review, and key decision points.
- Establish and maintain design quality standards through production-ready prototypes, component usage, responsive behavior, accessibility guidance, edge cases, developer handoff, and design QA.
- Lead the adoption and enhancement of the enterprise Figma-based design system, ensuring consistent components, patterns, and documentation.
Roadmap Influence and Agile Delivery
- Partner with Product Owners, Product Managers, and leadership to influence roadmap priorities, participate in PI planning and sprint ceremonies, and keep design ahead of development.
- Collaborate with Product, Engineering, and Implementation teams to resolve stakeholder conflicts, make practical tradeoffs, and support engineers throughout development.
- Leverage analytics, usability research, support insights, and stakeholder feedback to identify opportunities for improvement and deliver measurable results.
- Proactively identify delivery, compliance, and user experience risks and recommend solutions.
Cross-Functional Leadership and Mentorship
- Facilitate story mapping, journey mapping, design studios, and critique sessions to align stakeholders and accelerate decision-making.
- Mentor designers through constructive feedback, improving design quality and consistency.
- Present design strategy, recommendations, and outcomes to senior and executive stakeholders, connecting design decisions to business value.
User Experience and AI Innovation
- Advocate for user-centered design decisions supported by research and data.
- Incorporate AI-assisted workflows into design practices to improve efficiency and quality.
- Guide the design of AI-powered capabilities with an emphasis on transparency, accessibility, compliance, and responsible AI practices.
Required Qualifications
- 10+ years of digital product design experience, including leadership of a product, workstream, or portfolio.
- Proven experience delivering high-quality, production-ready designs across responsive websites, applications, portals, and workflow tools.
- Expertise in high-fidelity UI design, design systems, responsive design, and detailed developer handoff.
- Experience managing and enhancing live products through continuous roadmaps and measurable improvements.
- Experience working in a Scaled Agile (SAFe) environment, including sprint planning, PI planning, and design QA.
- Demonstrated ability to influence senior and executive stakeholders and communicate design decisions effectively.
- Experience designing complex systems, including dashboards, portals, data-intensive workflows, and form-based applications.
Technical and Design Skills
- Strong expertise in interaction design, visual design, UX writing collaboration, and content architecture.
- Proficiency with AI-assisted design tools such as Figma AI, Claude Design, ChatGPT, and NotebookLM, including evaluating AI-generated outputs for quality and compliance.
- Advanced Figma expertise, including components, variables, auto layout, prototyping, and Dev Mode.
- Proficiency with FigJam and Miro, along with working knowledge of Adobe Creative Suite.
- Familiarity with service-oriented architecture, microservices, data models, HTML, and CSS.
- Strong understanding of WCAG 2.1 AA accessibility standards and inclusive design principles.
- Excellent executive-level communication, stakeholder management, and cross-functional leadership skills.
- Strong attention to detail, including design states, edge cases, and content consistency.
- Experience leveraging qualitative and quantitative data, including usability testing, Qualtrics, Adobe Analytics, GA4, and OKR-based metrics.
Education
- Bachelor's degree in Design, Interaction Design, Fine Arts, Human-Computer Interaction (HCI), or a related field, or equivalent practical experience.
Preferred Qualifications
- Experience in life insurance, financial services, or other highly regulated industries.
- Experience designing agentic AI or conversational user experiences, including goal-oriented workflows, fallback states, trust and transparency, and AI-to-human handoffs.
- Knowledge of Responsible AI principles and privacy-by-design practices.
- Experience delivering designs across content management systems, low-code/no-code platforms, framework-based applications, and native mobile applications.
- Experience with A/B testing, personalization, and optimization of user adoption, engagement, and task completion.
- Advanced knowledge of ADA compliance, WCAG guidelines, and accessibility best practices.
