About
We’re looking for a Social Media Community Manager to represent major consumer brands across Reddit, TikTok, Instagram, YouTube, X, and Threads.
This role focuses on community engagement, organic social, social listening, and brand reputation, with a strong emphasis on Reddit. You’ll engage directly with consumers, build trusted communities, and identify opportunities for brands to participate authentically in relevant
conversations.
What You'll Do
- Engage directly with consumers across Reddit and other major social platforms.
- Build and grow trusted communities, with a strong focus on Reddit.
- Create authentic, platform-appropriate responses using established brand voices.
- Monitor social conversations, trends, sentiment, and emerging issues.
- Use social listening tools such as Sprinklr to identify insights and engagement opportunities.
- Support organic social publishing, customer responses, and real-time engagement.
- Help develop community playbooks and escalation processes.
- Identify and escalate sensitive conversations, customer issues, and reputation risks.
- Partner with Marketing, Communications, Customer Care, and agency teams.
What We're Looking For
- 4+ years of experience in community management, organic social, or social media management.
- Strong professional experience with Reddit community engagement.
- Experience directly engaging consumers on behalf of a brand.
- Strong knowledge of Reddit, TikTok, Instagram, YouTube, X, and Threads.
- Experience with Sprinklr or similar social listening tools.
- Strong writing skills with the ability to adapt brand voice across platforms.
- Experience monitoring social sentiment and handling sensitive or high-visibility conversations.
- Fintech, financial services, regulated industry, or consumer brand experience is a plus.
Location: San Diego, CA
Schedule: Weekend availability may be required during peak business periods.
