Job Title
Social Media Customer Relationship Specialist
Location:
Michigan
Job Type
Contract
Expected Hours Per Week
40 hours per week
Schedule
Open Availability, Monday–Friday, remote
Pay Range
$18 per hour
Overall Expectations
We are seeking a Social Media Customer Experience Advisors to join their Social Care team. These individuals will be responsible for monitoring and responding to customer inquiries, concerns, and feedback across their social media platforms. While they do not create content, they play a critical role in customer engagement and issue resolution, ensuring a positive brand experience.
Key Responsibilities:
Monitor our client's social media channels for customer questions, complaints, and feedback
Respond promptly and professionally to customer posts and messages
Collaborate with internal teams to resolve issues and escalate when necessary
Maintain brand voice and tone in all communications
Track and report recurring issues or trends
Receive and apply coaching to improve performance and customer satisfaction
You will NOT be creating any social media posts
Qualifications:
Bachelor’s degree required (preferably in Journalism, Communications, Public Relations, or related fields)
Prior experience in social media engagement or customer service is highly preferred
Strong written communication and critical thinking skills
Ability to manage time effectively and meet deadlines
Team-oriented with a positive attitude and adaptability
Must be available to work flexible hours, including weekends and holidays
Must reside in Michigan and be able to pick up equipment or attend occasional in-office meetings
Ideal Candidate Traits:
Empathetic and customer-focused
Detail-oriented and organized
Comfortable working independently in a remote environment
Receptive to feedback and continuous improvement
