Job Title

Social Media Customer Relationship Specialist

Location:

Michigan

Job Type

Contract

Expected Hours Per Week

40 hours per week

Schedule

Open Availability, Monday–Friday, remote

Pay Range

$18 per hour

Overall Expectations

We are seeking a Social Media Customer Experience Advisors to join their Social Care team. These individuals will be responsible for monitoring and responding to customer inquiries, concerns, and feedback across their social media platforms. While they do not create content, they play a critical role in customer engagement and issue resolution, ensuring a positive brand experience.

Key Responsibilities:

Monitor our client's social media channels for customer questions, complaints, and feedback

Respond promptly and professionally to customer posts and messages

Collaborate with internal teams to resolve issues and escalate when necessary

Maintain brand voice and tone in all communications

Track and report recurring issues or trends

Receive and apply coaching to improve performance and customer satisfaction

You will NOT be creating any social media posts

Qualifications:

Bachelor’s degree required (preferably in Journalism, Communications, Public Relations, or related fields)

Prior experience in social media engagement or customer service is highly preferred

Strong written communication and critical thinking skills

Ability to manage time effectively and meet deadlines

Team-oriented with a positive attitude and adaptability

Must be available to work flexible hours, including weekends and holidays

Must reside in Michigan and be able to pick up equipment or attend occasional in-office meetings

Ideal Candidate Traits:

Empathetic and customer-focused

Detail-oriented and organized

Comfortable working independently in a remote environment

Receptive to feedback and continuous improvement

EPITEC

New Jobs

Social Media Customer Service Representative