Subvrsive is an immersive innovation studio on a mission to leave the internet better than we found it. Founded in 2015 with deep roots in virtual and augmented reality, we’ve earned a reputation for innovatively and effectively applying new technologies in ways that disrupt the status quo. And we’ve done just that for partners big and small, trusted by teams at Google, Amazon, Netflix, Ford, TikTok, Snapchat and more.
As a Program Manager, you will develop & grow client relationships and oversee projects for an industry-leading immersive content studio. You’ll be responsible for a number of tasks centered around project management, account management, client partnership, and immersive strategy. You will support our PM team in the timely, process-driven delivery of multiple and simultaneous large-scale projects while delivering exceptional client service. You will use your extensive background and experience to deliver flawless, high-value projects on budget and on time and work with every aspect of our studio and its processes.
Responsibilities
- Be accountable for, organize, and monitor inter-connected projects on strategic accounts, from inception through completion, and manage multiple development and digital solutions for expanding the client base.
- Lead and evaluate Producers and Project Managers assigned to your projects to Coordinate cross-project activities
- Collaborate with Executive Producer and Client partners to guide Producers on suitable strategies and objectives
- Utilize past experience and informed judgment to solve complex production and project issues with a collaborative solutions-based approach.
- Support Producers and Project Managers in the resolution of issues, recommending and seeking solutions before there is any impact on timing and/or budget.
- Responsible and accountable for accurately developing and maintaining estimates, project plans, detailed scoping documents, change orders, and client financial documents in both an ownership and support capacity.
- Help create scopes in partnership with Client Partners and support qualified Leads if needed.
- Give proactive and scheduled feedback, both positive and constructive, to team members.
- Have tough conversations, both internally as well as with clients.
- Work with third-party resources, vendors, and/or agency partners as needed for project coordination and delivery - establishing roles and responsibilities, communication, and workflows with both internal and external resources.
- Identify any resourcing bottlenecks or issues and immediately develop a recommended resolution.
- Ensure and execute all QA processes at every step of the project lifecycle, with no room for skipping steps.
- Work closely with the Client Partner team to keep them aware of project statuses and support them through client-facing interactions if needed.
- Ensure that all resources are aware of hours allocated and monitor hours on a weekly basis, proactively escalating if there is an overage before any impact to the budget.
- Possess exceptional interpersonal, organizational, and time management skills.
Who you are:
- 5+ years of full-time account/project management experience, managing clients at scale.
- A good listener & a communicator who enjoys problem-solving. A self-starter with a passion for technology and strategy.
- Proficiency with various PM Tools such as Jira, Monday, Harvest, Float, Confluence, GSuite, etc.
- Experience using Hubspot, Salesforce, or similar applications.
- Experience with technologies such as AR, VR, MR, 360 video, and interactive web design is a plus.
- Agency or production studio experience is a plus.
Subvrsive is:
- A group of inspired people dedicated to changing how companies and people engage with technology
- A place where employees are trusted to work independently
- A company that has embraced hybrid work, with employees across all four major US time zones
- A group of people excited to work with all the newest technologies
