Job Title: Social Marketing Operations Engineer
Location: Bellevue, WA (Hybrid)
Contract
Job Summary
We are seeking a Social Marketing Operations Engineer with strong social media and Sprinklr experience to support enterprise technology clients. This role focuses on content amplification strategy across multiple social platforms, automation and optimization of content workflows, digital community management, analytics, and stakeholder collaboration. The position bridges digital marketing, marketing technology, and analytics to enable scalable and efficient campaign execution.
Key Responsibilities
Social Media Management
- Partner with content and creative teams to support timely content amplification across social channels with large follower communities.
- Manage and optimize social media content across multiple platforms using Sprinklr and Adobe Workfront.
- Develop and maintain best practices for governance, tagging, and native platform utilization.
- Manage integrations between Adobe Experience Manager (AEM) or other CMS platforms and Sprinklr to streamline content workflows.
- Own end-to-end metadata tagging strategies for content published on social media channels.
- Stay current on emerging social media trends, platform features, and industry tools, and implement them within campaign delivery processes.
- Validate social posts for spelling, grammar, product accuracy, content relevance, metadata completeness, and quality assurance standards.
Stakeholder Management
- Collaborate with cross-functional stakeholders to achieve shared objectives.
- Utilize data and performance insights to address challenges and improve outcomes.
Analytics & Performance Optimization
- Analyze, track, and report social media performance using Sprinklr Analytics, Adobe Workfront, and Power BI dashboards.
- Generate actionable insights and recommendations to improve operational processes and workflow efficiency.
- Execute A/B testing on social media posts and blog content to optimize engagement and performance.
Community Engagement & Brand Growth
- Monitor brand mentions, audience sentiment, and engagement trends using social listening tools.
- Collaborate with customer service and marketing teams to respond to customer inquiries across social platforms.
- Support influencer marketing initiatives and social listening strategies.
Required Skills
- Social Media Management across platforms including TikTok, Instagram, Threads, X (Twitter), LinkedIn, YouTube, Facebook, and similar channels.
- Hands-on experience with Sprinklr or equivalent social media management platforms.
- Strong knowledge of social media analytics, reporting, and performance measurement.
- Experience supporting YouTube content readiness and publishing workflows.
- Experience with A/B testing, paid social campaigns, and performance marketing.
- Strong stakeholder management skills.
- Critical thinking skills in a fast-paced environment.
- Strong verbal and written English communication skills.
- Project management experience using Adobe Workfront, Microsoft Lists, Microsoft Project, ClickUp, or similar tools.
Preferred Skills
- Experience with AI-driven marketing tools, chatbots, or automated customer engagement solutions.
- Basic knowledge of HTML, CSS, and JavaScript for minor web or email customizations.
- Understanding of API integrations, marketing automation platforms, and data analytics.
- Experience with Adobe Experience Manager (AEM) or similar CMS platforms.
Qualifications
- 3+ years of enterprise experience in social media management.
- Hands-on experience with Sprinklr for social posting automation and analytics.
- Strong working knowledge of major social media platforms.
- Experience supporting creative social media content planning, campaign execution, and team collaboration.
- Expert understanding of social media best practices, cultural trends, and platform-specific optimization.
- Strong analytical, communication, and project management skills.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, citizenship status, age, disability, genetic information, protected veteran status, or any other characteristic protected by applicable law.
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