Freelance contract - 1099 or W2

Remote work

Must be based in USA

Our client is in the process of ramping up their social channels & community outreach on social media platforms and need support in the Pacific Time coverage and expansion across paid & organic.

Ultimately, the goal is to make the channels more social-first, so it’s critical to cover full operating hours accounting for frequent reactive/CM or same-day publishing, and be able to adapt and uphold their creative excellence standards.

Overall Responsibilities:

This role will be split 50/50 between community management and content governance / publishing. You will be responsible for helping to review all requests for social content: evaluating these requests, providing feedback, and uploading & optimizing copy / metadata, as well as helping grow the clients community by monitoring conversation & engaging with UGC & comments, primarily on YT & TikTok, but possibly also Twitter, Instagram.

Top Daily Responsibilities:

• Governance & Publishing (50%)

- Review incoming social content requests from marketing teams, provide feedback based on the rubric and help marketers move through the approval process to final approval

- Uploading and trafficking paid social & YouTube assets, coordinating with media agency to QA/traffic the ads and report performance

- Publishing organic short form and long form videos in addition to community engagement posts

- Basic post production (creating .SRT files, adding captions, light editing, metadata) for short and long form video to optimize the content across platforms

- Tagging all videos in Sprinklr for measurement and reporting

• Community Management (50%):

- Monitor and research consumer & platform conversations, peer brands, industry trends and engage with user-generated content (UGC) and comments in a way that aligns with brand voice and values.

- Implement social media community management tactics & best practices when engaging with users across Google channels.

- Help define and maintain the community management strategy, including methods for engagements, moderation policies, content building, and outreach initiatives.

Required Skills:

3-5 years of experience in social media/channel management, community management, social copywriting or a related field for brands/products
Platform expertise: Deep understanding of TikTok & YouTube is essential, including best practices, formats & engagement tactics
Organizational skills to organize and publish high volume of content & CM, with high quality results
Collaborative and able to work well x-functionally
Deep understanding of social media platforms and creative best practices and formats
Experience with Sprinklr and native publishing to social media platforms
Able to work according to Pacific Standard Time (PST)

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