Role Overview
We are seeking a UX Writer & AI Content Strategist to join our team for a high-impact contract role across our core suite of productivity and creation tools. This position sits at the intersection of product strategy, systems design, and next-generation authoring software.
We need a seasoned product thinker who deeply understands how users author, analyze, organize, and present information—and who knows how to leverage artificial intelligence as a foundational capability to solve genuine workflow challenges across multi-surface software ecosystems.
Strategic Focus & Key Deliverables
1. Product Strategy & Mental Models
- Define conceptual frameworks, naming architectures, and end-to-end task flows.
- Map the evolution of traditional productivity software into dynamic, modular AI platforms without disrupting legacy user workflows.
2. Applied AI & Model Behavior
- Structure system prompts, interaction heuristics (managing latency, ambiguity, and revision loops), and multimodal feedback frameworks spanning text, voice, and visual outputs.
- Design intuitive UX patterns for AI confidence levels, non-deterministic states, and human-in-the-loop editing.
3. Ecosystem Governance & Executive Alignment
- Establish standardized product taxonomies across multiple cross-functional product teams.
- Build consensus and align strategy with Product Management, Engineering, UX Research, and Design leadership.
4. Core Craft & Product Voice
- Champion a clear, concise, and human product voice across high-visibility UI strings, onboarding flows, zero-states, and complex error-handling scenarios.
Qualifications & Requirements
- 8+ Years of Experience: Proven track record leading UX writing or product content strategy for complex enterprise or consumer SaaS platforms.
- Pragmatic AI Fluency: Deep, hands-on understanding of designing user interfaces powered by machine learning, generative models, and LLM integration.
- Systems & Taxonomy Architecture: Demonstrated ability to build product hierarchies, terminology glossaries, and scalable UI content systems across multi-product ecosystems.
- High-Caliber Writing Craft: Exceptional execution in interface copy, information architecture, microcopy, and component-level guidelines.
- Cross-Functional Leadership: Strong executive presence with the ability to influence technical and non-technical stakeholders across large product organizations.
