Our client, a leading hospitality organization with multiple nationally recognized brands, is seeking an experienced Technical Writer / Instructional Designer Contractor to support the development of standardized operating procedures and operational training resources.
This is a great full-time 6-month+ opportunity for a contractor who enjoys being part of a collaborative team and taking ownership of meaningful projects. The consultant will be viewed as an extension of the internal team, with an expectation of being fully engaged, invested in the team's success, and committed to delivering high-quality work. To support collaboration and integration with the team, onsite presence in Coppell, TX, is required Monday through Thursday, with remote work on Fridays.
Summary
This consultant will play a key role in building foundational SOPs and operational documentation across two major entertainment and hospitality brands. The ideal candidate is a strong technical writer who can collaborate with subject matter experts, translate complex operational processes into clear documentation, and create visually engaging resources that support frontline teams.
Responsibilities
- Develop and document standard operating procedures (SOPs) for operational processes across two brands.
- Partner with operational leaders and subject matter experts to understand workflows, capture process details, and validate accuracy.
- Facilitate working sessions with SMEs to identify missing steps, clarify inconsistencies, and improve process documentation.
- Organize complex information into clear, concise, actionable SOPs and operational guides.
- Transform text-heavy documents into visually engaging, user-friendly resources.
- Apply adult learning and visual communication principles to improve comprehension and usability.
- Collaborate closely with internal learning and operations teams to prioritize deliverables and maintain consistency.
- Take ownership of assigned projects, proactively manage progress, and communicate with stakeholders.
- Support additional instructional design or content development initiatives as needed.
Required
- Demonstrated experience in technical writing, process documentation, and SOP development.
- Experience partnering directly with SMEs to gather, organize, and validate operational information.
- Ability to independently lead process-discovery conversations and identify documentation gaps.
- Strong writing, editing, information organization, and visual communication skills.
- Understanding of adult learning principles and how to develop practical resources for operational audiences.
- Ability to create clear, visually appealing documents and job aids.
- Strong stakeholder communication, collaboration, and project ownership skills.
- Comfortable working in a collaborative, evolving environment with multiple priorities.
- Ability to work onsite in Coppell, Texas, Monday through Thursday.
Preferred
- Experience developing training or operational documentation for hospitality, restaurants, entertainment, or other service-oriented environments.
- Instructional design and eLearning development experience.
- Experience using Articulate 360 or similar eLearning development tools.
- Graphic design or visual content development capabilities.
- Experience creating PowerPoint-based training resources.
- Experience supporting frontline or multi-location operations teams.
Classroom facilitation experience is not required.
Engagement Details
- Start: As soon as possible
- Duration: Initial six-month contract, with potential extension
- Hours: Full-time, approximately 40 hours per week
- Location: Coppell, TX
- Schedule: Hybrid — onsite Monday–Thursday, remote Friday
- Travel: Occasional local DFW site visits for operational familiarization or project needs; no travel outside DFW anticipated
- Target Rate: $55/hr 1099 Contract
