Position: Web Content Writer
LOCATION: If in Dallas, TX or Bothell, WA, hybrid 3 days/in office. REMOTE workers will also be considered from any U.S. location.
Duration: 3 Years
Job ID: 178275

Job Overview:

We are seeking a talented and detail-oriented Web Content Writer to join our team. The ideal candidate will be responsible for creating, editing, and optimizing engaging content for websites, ensuring it aligns with the brand's voice and meets the needs of the target audience. This role requires a strong understanding of SEO principles, excellent writing skills, and the ability to work collaboratively with cross-functional teams.

TOP 5 SKILLS REQUIRED:
o Bachelor's degree in English, communications, journalism, or equivalent experience. Portfolio of support article and/or UX content that demonstrates an understanding of product design processes and showcases content decisions.
o Three to five years’ mid-level experience in support content, UX writing, or content design for a consumer or business audience, with some experience managing content projects independently. Two+ years’ experience in content strategy balancing user testing, industry research, and other analytics for marketing and business needs.
o Three to five years’ experience writing UX for digital spaces (e.g., support articles, account management flows, mobile apps). Experience writing or editing microcopy, including error messages, button labels, or status messages.
o Strong attention to detail and a knack for communicating complex concepts clearly and concisely. Agile or development cycle experience (two+ years preferred).
o Experience with design tools (e.g., Figma, Sketch, or Adobe XD) and project management systems (e.g., Jira, Azure DevOps, or Workfront) as well as conversation design a plus.

Content writer
The content writer is responsible for writing UX content for att.com/support, including customer-facing articles and troubleshooting tools. This may include content for both consumer and business audiences. The ideal candidate can turn technical and legal jargon into plain English while following our brand voice and accessibility guidelines.

Primary responsibilities
• Take content from concept to publication, implementing AT&T digital experience standards and business objectives.
• Review and collaborate on new and existing support articles and UX comps to deliver the best customer experiences.
• Ensure all content follows style guide, editorial, SEO, and accessibility guidelines as well as AT&T brand voice and tone.
• Support scrum teams and collaborate with designers, product managers, developers, business partners, and legal to regularly release new features.
Core competencies & requirements
• Bachelor's degree in English, communications, journalism, or equivalent experience.
• Portfolio of support article and/or UX content that demonstrates an understanding of product design processes and showcases content decisions.
• Three to five years’ mid-level experience in support content, UX writing, or content design for a consumer or business audience, with some experience managing content projects independently.
• Two+ years’ experience in content strategy balancing user testing, industry research, and other analytics for marketing and business needs.
• Three to five years’ experience writing UX for digital spaces (e.g., support articles, account management flows, mobile apps).
• Exceptional collaboration skills and comfortable guiding stakeholders through customer journeys.
• Experience writing or editing microcopy, including error messages, button labels, or status messages.
• Strong attention to detail and a knack for communicating complex concepts clearly and concisely.
• Agile or development cycle experience (two+ years preferred).
• Experience with design tools (e.g., Figma, Sketch, or Adobe XD) and project management systems (e.g., Jira, Azure DevOps, or Workfront) a plus.
• Experience with conversation design a plus.

About PTR Global: PTR Global is a leading provider of information technology and workforce solutions. PTR Global has become one of the largest providers in its industry, with over 5000 professionals providing services across the U.S. and Canada. For more information visit www.ptrglobal.com

At PTR Global, we understand the importance of your privacy and security. We NEVER ASK job applicants to:

Pay any fee to be considered for, submitted to, or selected for any opportunity.
Purchase any product, service, or gift cards from us or for us as part of an application, interview, or selection process.
Provide sensitive financial information such as credit card numbers or banking information. Successfully placed or hired candidates would only be asked for banking details after accepting an offer from us during our official onboarding processes as part of payroll setup.

Pay Range: $XXX - $XXX

The specific compensation for this position will be determined by several factors, including the scope, complexity, and location of the role, as well as the cost of labor in the market; the skills, education, training, credentials, and experience of the candidate; and other conditions of employment. Our full-time consultants have access to benefits, including medical, dental, vision, and 401K contributions, as well as PTO, sick leave, and other benefits mandated by applicable state or localities where you reside or work.

If you receive a suspicious message, email, or phone call claiming to be from PTR Global do not respond or click on any links. Instead, contact us directly at +1 214-740-2424. To report any concerns, please email us at legal@pinnacle1.com

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Web Content Writer