Title: Community Manager
Location: Hybrid 3 days in office (NYC, DC, ATL, CHI or TX locations)
Employment Type: Contract (Potential Contract-to-Hire, Need to be hybrid to convert)
Pay Rate: $25-$30/hr W2
Schedule: 40 hours/week | EST business hours
Start Date: ASAP
About the Opportunity
We're seeking a culturally fluent Community Manager with experience supporting large, recognizable consumer brands. The ideal candidate has exceptional written and verbal communication skills, strong Instagram and TikTok expertise, and a passion for social media trends and audience engagement. This role focuses on building brand love, managing high-volume social communities, and identifying cultural opportunities. Agency experience is highly preferred but not required.
Key Responsibilities
Manage daily community engagement across Instagram, TikTok, and other social platforms for major consumer-facing brands.
Respond to comments, mentions, conversations, and user-generated content (UGC) while maintaining a consistent and authentic brand voice.
Monitor high-volume social conversations and identify emerging trends, viral moments, and culturally relevant opportunities.
Build meaningful connections with audiences to strengthen brand affinity, engagement, and community loyalty.
Identify relevant creators, influencers, and emerging tastemakers for potential brand collaborations.
Conduct social listening and translate audience conversations into actionable recommendations.
Proactively flag potential brand issues, sensitive conversations, and real-time engagement opportunities.
Collaborate with social strategists, creative teams, and internal stakeholders.
Maintain accurate engagement trackers, documentation, and reporting.
Demonstrate excellent judgment, responsiveness, and communication in a fast-paced environment.
Required Qualifications
2-4 years of hands-on social media community management experience.
Experience supporting large, recognizable consumer brands with significant social followings and active communities.
Exceptional written and verbal communication skills, including the ability to adapt messaging to different brand voices.
Strong hands-on experience with Instagram/Meta and TikTok community engagement.
Experience personally managing comments, mentions, audience interactions, and high volumes of UGC.
Strong understanding of social media trends, internet culture, emerging creators, and consumer engagement.
Experience with social listening, community monitoring, and identifying relevant brand opportunities.
Excellent judgment, attention to detail, organizational skills, and proactive communication.
Ability to work independently, meet deadlines, and collaborate effectively with cross-functional teams.
Availability to work EST business hours.
Preferred Qualifications
Agency experience, particularly within social media, creative, digital marketing, or PR agencies supporting major consumer accounts.
Experience with nationally recognized retail, fashion, beauty, lifestyle, home, or other consumer brands.
Familiarity with social media management and listening tools such as Sprinklr, Sprout Social, Khoros, Hootsuite, or Archive.
Experience with Reddit, Threads, and YouTube Shorts.
Experience identifying influencers, creators, and culturally relevant engagement opportunities.
Ability to translate community insights into broader social media recommendations.
Ideal Candidate
Passionate about social media, pop culture, and emerging trends.
An excellent verbal and written communicator who can confidently represent major brands.
Understands how to build authentic brand communities rather than simply provide customer service.
Proactive, resourceful, detail-oriented, and comfortable speaking up.
Able to move quickly, exercise strong judgment, and identify opportunities independently.
Brings creativity, personality, and enthusiasm to daily community engagement.
