Technical Writer (Media Contact Centers training technology)

Onsite 4 days/week in Orlando FL

3 Months Contract

Description

Seeking a Technical Writer to design and develop instructional content across technical and operational domains. This role bridges documentation and learning design - translating complex systems and processes into clear, usable materials that support day-to-day operations and ongoing training.

Responsibilities

Design and develop instructional content for users across technical and operational domains
Document end-to-end business and system processes, including process flows and data flows
Develop role-based training materials and learning assets in multiple formats
Partner with Product, Engineering, and business SMEs to capture and validate knowledge
Maintain and update documentation sprint-to-sprint as systems evolve
Lead learning content projects from design through evaluation while managing timelines

Basic Qualifications

Heavy experience using Articulate

Preferred Qualifications

Previous experience in writing operations level training (for example for contact centers and other business units)
Prior experience working with more technical teams to do documentation

Education

BA/BS

The estimated pay range for this position is USD $75.00/hr - USD $77.50/hr. Exact compensation and offers of employment are dependent on job-related knowledge, skills, experience, licenses or certifications, and location. We also offer comprehensive benefits. The Talent Acquisition Partner can share more details about compensation or benefits for the role during the interview process.

Milestone Technologies, Inc.

New Jobs

Media Technology Technical Writer