Position Title: UX Content Designer
Location: Pittsburgh, PA, Columbus, OH, Wilmington, DE, Charlotte, NC and Phoenix, AZ
Locations By Preference:
1. Most Preferred – (Pittsburgh) 2. Second Preferred – Other hub locations listed above
Work Arrangement: Hybrid, 3 days in office, 2 remote
Acceptable Time Zone(S): EST Required
Schedule: M-F, Standard 8:00 AM – 5:00 PM
Must provide coverage from 8:30 AM – 4:30 PM
EST Flexible start time available
Intended Length of Assignment: Approximately 1 Year
Potential For Contract Extension: Yes (Up to 3 Years Total)
**Contract Only W2**
Function Of the Group: Mitigating Risk / Generating Revenue
Initiatives/Projects: Content design support across the Payments and Money Movement space
Industry Background: UX Content Design and UX Writing experience required Payments and Money Movement experience preferred
Team Dynamic: · Collaborative environment with Content Designers, Product Owners, and Design Teams · Regular interaction with Developers and Senior Leadership/Management · Acts as the face of Content Review with Legal · Cross-functional partnership with Legal, Risk, and Compliance teams
Role/Responsibilities:
- Create content for digital banking experiences and build subject matter expertise within a particular set of features
- Partner with Designers to apply UX Writing best practices · Identify user problems and create clear, effective content solutions
- Collaborate with writers to maintain content guidelines and consistency
- Conduct user research including test plans, interview guides, scripts, and analysis · Support the design process through content strategy integration
- Partner with Product Managers on Legal, Risk, and Compliance reviews
- Present and explain content decisions to non-experts and stakeholders
Must Have Skills:
- 2–4 years of UX Writing and/or UX Content Design experience · Strong copywriting and editing skills
- Digital content delivery experience
- Microsoft Office proficiency
- Experience working in regulated environments (Legal, Compliance, Risk)
- Financial Services, Healthcare, Insurance, or similar regulated-industry experience
Flex Skills:
- Experience in Payments or Money Movement preferred · Experience with Figma
- Agile methodology experience
- Content strategy experience
- Design thinking knowledge
- Digital communications experience
- UX Design exposure
- Banking, Investments, Financial Services, Insurance or Healthcare experience
Education: · Bachelor's Degree preferred · Relevant experience prioritized over degree requirements
Interview Process:
1st Round: Hiring Manager Interview (30-minute screening) · Writing exercise provided after or at the end of the first interview
2nd Round: Content Designer/Lead Interview · Review of writing exercise and deeper competency discussion
