Job Title: Digital Beauty Advisor
Location: New York, NY (Hybrid)
Duration: 12 Months with possible extension
Job Summary
We are seeking a Digital Beauty Advisor / Community & Seeding Manager to support consumer engagement across major social media platforms while assisting with influencer/creator seeding and gifting programs. The ideal candidate will have strong social media engagement and customer service experience, excellent writing skills, and an interest in beauty, fashion, or lifestyle brands.
Key Responsibilities
- Engage with fans and followers across TikTok, Instagram, Facebook, and X/Twitter in a timely and professional manner.
- Respond to consumer questions, comments, concerns, and complaints with customized and clear responses.
- Support social, ratings & reviews, and Q&A channels with consumer insights and engagement.
- Follow approved Brand and Customer Care FAQs during product launches and key social moments.
- Escalate critical customer complaints and product issues to internal Brand and Customer Care teams.
- Maintain established response-time, reply-rate, consumer satisfaction, and quality standards.
- Support ongoing influencer/creator seeding and gifting programs.
- Research and identify relevant influencers and creators for seeding initiatives.
- Conduct creator outreach and coordinate shipping through the Hatteras platform.
- Help resolve challenges related to seeding and gifting programs.
- Track seeding activities, outreach, and individual program results.
- Provide consumer insights and feedback to internal teams to support product, content, and customer experience strategies.
- Document product issues and consumer feedback accurately.
- Maintain accurate CRM and survey information.
- Stay current on emerging social media platforms, trends, tools, and best practices.
- Participate in Brand and Customer Care trainings, meetings, and work sessions.
- Work flexible schedules, including weekends, based on business needs.
Required Qualifications
- Bachelor's degree.
- 1–2+ years of experience in social media engagement, community management, or digital engagement.
- Experience working with major social platforms such as Instagram, TikTok, Facebook, and X/Twitter.
- Strong written communication and copywriting skills.
- Customer service or consumer care experience preferred.
- Experience with influencer outreach, creator engagement, seeding, or gifting is highly preferred.
- Strong problem-solving and communication skills.
- Highly organized with excellent attention to detail.
- Ability to work independently and collaboratively in a fast-paced environment.
- Flexible, adaptable, resourceful, and responsive with a strong sense of urgency.
- Willingness to work outside standard business hours, including weekends.
- Proficiency with Microsoft Word, Excel, and PowerPoint.
- Interest or experience in beauty, cosmetics, skincare, haircare, fashion, lifestyle, or other consumer brands is preferred.
