***Onsite 5 days/week for the first 3 months, then will transition to 2 days/week onsite***
***12-month CONTRACT opportunity***
**Must have social media COMMUNITY MANAGEMENT experience**
Robert Half's client is seeking a Social Media Community Management Specialist to support day-to-day community management and audience engagement across their social channels. This role will focus on monitoring conversations, responding to customer interactions, supporting user-generated content (UGC) initiatives, and helping strengthen brand engagement through social listening and proactive outreach.
Key Responsibilities
- Manage inbound and outbound community engagement across Facebook, Instagram, TikTok, YouTube, LinkedIn, and X.
- Monitor social media activity and Google reviews; respond, moderate, or escalate customer inquiries as needed.
- Support social listening efforts and identify opportunities for proactive engagement.
- Conduct sentiment analysis and assist with social performance and listening reports.
- Support UGC and programs by identifying content opportunities, vetting creators, securing usage rights, and developing organic social posts.
- Monitor influencer and creator activity using Sprout Influence and native social platforms, highlighting retailer mentions, influencer opportunities, and noteworthy creator content.
- Track and communicate relevant influencer activity and creator partnership opportunities
Qualifications
- 1–2 years of community management or social media experience.
- Strong written communication skills with the ability to engage professionally and represent the brand voice.
- Experience making judgment calls on customer issues and escalating when appropriate.
- Up-to-date knowledge of social media trends, platform best practices, and content creation.
- Experience with social media management platforms such as Sprout Social, Hootsuite, Khoros, Later, Sprinklr, or similar tools.
- Proficiency with Microsoft Excel and PowerPoint.
- Experience with Canva, Photoshop, or other photo-editing tools.
- Ability to take direction, adapt quickly, and work collaboratively in a customer-focused environment.
