We are hiring Digital Beauty Advisor (Community Management) - Hybrid.
Please let me know if you are interested or anyone who might be interested.
Client: Major Cosmetics Client
Position: Digital Beauty Advisor (Community Management) - Hybrid
Duration: 12+ Months Contract
Location: New York NY USA 10001
Pay Rate: $28.00-$30.00/ Hr on W2
____________________________________________________________________________________________
Description:
Job Summary
- Serve as a Digital Beauty Advisor across all social platforms by reactively engaging with fans and followers in a timely manner (TikTok, Facebook, Instagram, Twitter).
- Support public customer care channels (social, reviews & ratings, Q&A) by providing insight, strategy recommendations, and engagement as needed.
- Attend training sessions, work sessions, and meetings to stay up to date with social strategies and best practices.
- Follow provided social FAQ documents for product launches and key social moments.
- Be able to compose custom responses that clearly address issues in a way that is understandable to the consumer.
- Recognize and recommend new ways to influence consumers in their purchase decisions.
- Alert critical customer complaints to internal teams and assist with problem solving.
- Provide social content and engagement recommendations based on consumer feedback and trends.
- Stay up to date on new social media platforms, tools, and best practices.
- Live in the social ecosystem and stay on top of emerging trends in the social media landscape.
Responsiveness
- Maintain a 100% Reply Rate and established Response Time goals across social channels.
- Maintain consumer satisfaction and sentiment scores as established by the organization.
- Monitor personal social KPIs using a social media management platform.
- Offer schedule flexibility to support business needs, including weekends.
- Meet established quality standards in all contacts across all channels.
- Be responsible for recognizing opportunities for improvement in policies or processes and leading initiatives to reduce service disruptions and enhance customer satisfaction.
Regards
Vishnu Das Natesan
dvishnu@radiants.com
