VML, part of WPP, is a leading creative company that combines brand experience, customer experience, and commerce, creating connected brands to drive growth. VML is celebrated for its innovative and human first, award-winning work for blue chip client partners including AstraZeneca, Colgate-Palmolive, Dell, Ford, Microsoft, Nestlé, The Coca-Cola Company, and Wendy's. The agency is recognized by the Forrester Wave™ Reports, as a Leader among Marketing Creative and Content Service Providers, Commerce Services, Global Digital Experience Services, Global Marketing Services and, most recently, Marketing Measurement & Optimization. In addition, VML's specialist health network, VML Health, is one of the world's largest and most awarded health agencies. VML's global network is powered by 26,000 talented people across 55+ markets, with principal offices in Kansas City, New York, Detroit, London, São Paulo, Shanghai, Singapore, and Sydney.
About WPP
WPP is the trusted growth partner for the world's leading brands. We unite cutting-edge media intelligence and data solutions, world-class creativity, next-generation production, transformative enterprise solutions and expert strategic counsel in a single company – powered by exceptional talent and our agentic marketing platform, WPP Open, to help our clients navigate change, capture opportunity and deliver transformational growth. For more information, visit WPP.com.
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Who we are looking for:
VML/Passport Brand Design is looking for a Project Manager with a breadth and depth of expertise to champion omnichannel work across multiple workstreams with a focus on the customer at the center. This is an exciting opportunity to lead the delivery of innovative solutions bringing together creative, data and technology across the entire customer journey.
To be successful in this role, you must possess agency experience in both digital and integrated marketing, building digital experiences and creating compelling content. CRM experience is very helpful but not required. You must have a strong creative sensibility, a genuine interest in user-centered design, and a hands-on understanding of content production for all channels.
In this role, you will be responsible for leading talented teams to understand client needs, market forces and consumer sentiments to deliver effective solutions. You will be accountable for ensuring all project deliverables are of high-quality, completed on time and on budget, and are aligned with the brand's goals. You must have the ability to maintain the broad vision required for executing a project, including strategic thinking and leadership from beginning to end, as well as the talent for overseeing all the small details that add up to fulfilling our commitment to client satisfaction and project requirements. The ideal candidate will be an innovator who is excited to roll up their sleeves and get into the details to build processes that drive business.
What you'll do:
- Work | Deliver work that is excellent, on time, on budget AND goes beyond the brief. You will be responsible for setting up plans and processes that drive projects forward and ensure successful delivery with high client satisfaction.
- People | Motivate, direct and challenge teams to produce great work. You will be responsible for establishing and managing cross-functional teams across different locations that are collaborative, efficient and high-functioning.
- Process | Establish and manage program communication and process. You will be responsible for setting up appropriate structure and tools to ensure successful collaboration and engagement across agency and client teams.
- Financials | Responsible for project estimation, planning and profitability. You will be responsible for building detailed project plans; managing resource allocations; and reporting on project status, burn rates, budgets and reconciliations to agency and client stakeholders.
Who you are:
- A builder | Process-oriented and an innovator with a strong point of view and distinct voice. Ability and appetite to create and bring people together and inspire solutions.
- Optimistic, open and collaborative | Our team is close-knit and supportive and we're working with a lot of unknowns – you must be an advocate of environments that are comfortable with ambiguity, positive and encourage collaboration.
- Ego-less | We all wear the hats that need wearing, it's a mentality that makes the team successful.
What you'll need:
- 2+ years of hands-on project leadership experience in advertising or marketing communications in a client-facing role, ideally at a creative agency or similar.
- Proven track record in driving creative solutions and digital content creation.
- Knowledge of social and mobile content creation and requirements for different channels.
- Customer experience and journey mapping, e-commerce, retail and consumer brand marketing experience are highly desired. Good understanding of emerging web standards, user-centered design (UX/UI), optimization and search practices.
- Experience working on large-scale integrated, omnichannel programs with multiple parallel work streams and diverse teams (UX, Tech, Strategy, Creative, Account, Research and Data) across remote offices.
- High EQ and the ability to read what a team needs to help motivate them.
- Self-motivated and driven to build and create great work.
We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we've adopted a hybrid approach, with teams in the office an average of four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.
WPP (VML) is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.
VML is a WPP agency (NYSE: WPP). For more information, please visit www.vml.com, and follow along on Instagram, LinkedIn, and X.
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