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VML, part of WPP, is a leading creative company that combines brand experience, customer experience, and commerce, creating connected brands to drive growth. VML is celebrated for its innovative and human first, award-winning work for blue chip client partners including AstraZeneca, Colgate-Palmolive, Dell, Ford, Microsoft, Nestlé, The Coca-Cola Company, and Wendy's. The agency is recognized by the Forrester Wave™ Reports, as a Leader among Marketing Creative and Content Service Providers, Commerce Services, Global Digital Experience Services, Global Marketing Services and, most recently, Marketing Measurement & Optimization. In addition, VML's specialist health network, VML Health, is one of the world's largest and most awarded health agencies. VML's global network is powered by 26,000 talented people across 55+ markets, with principal offices in Kansas City, New York, Detroit, London, São Paulo, Shanghai, Singapore, and Sydney.

About WPP

WPP is the trusted growth partner for the world's leading brands. We unite cutting-edge media intelligence and data solutions, world-class creativity, next-generation production, transformative enterprise solutions and expert strategic counsel in a single company – powered by exceptional talent and our agentic marketing platform, WPP Open, to help our clients navigate change, capture opportunity and deliver transformational growth. For more information, visit WPP.com.

The Senior Technical Project Manager (Freelance) leads client-facing initiatives that drive VML's Adobe Experience Cloud solution implementation. Working at multiple levels with VML's client leadership and the Adobe Global Services and Field Sales team (as well as with a variety of both internal and external key customers and Partners), this strategic role manages all aspects of project planning – from project scope/definition, project planning, timeline measurement and resource allocation. This role collaborates closely with both the Internal VML as well as the Adobe Delivery team in management of the hands-on technical implementation process. The Senior Technical Project Manager (Freelance) has direct impact on the revenue generated with VML clients – and will collaborate as needed to maintain as positive a Customer Experience as possible. A critical component to this role is the ability to multi-task, maintain proactive as well as efficient communication, and escalate critical issues as well as provide answers to Adobe Customers.

Role Description:

Act as Senior project management consultant on customer engagements that may involve multiple project teams from VML, Adobe and client organizations
Clearly understand and communicate customer requirements and integration points in the context of the statement of work.
Oversee project delivery process with key contributors to help manage scope and prepare change requests, including tasks, deliverables, milestones, resources, and estimated costs.
Manage all day-to-day administrative activities of a given project from inception to closure.
Accurately forecast revenue, profitability, margins, bill rates and utilization across projects.
Maintain regular communication with both the customer and internal teams and constantly manage customer expectations.
Achieve customer satisfaction through successful delivery of defined project scope.
Compile customer requests and deployment issues, to provide a feedback channel into our core products.
Act as the central client point of contact throughout the life of the project
Capture and communicate experiences in formal post-mortem, feeding lessons learned, best practices and resources back into the consulting practice
Provide oversight for services engagements to ensure adherence to governance standards and support customer success
Coordinate escalations across Adobe including sales, services, and product organization
Identifies partnership opportunities and capitalizes on "add-on" sales opportunities across projects.

Requirements:

Must have experience with on more Adobe Experience Cloud solutions – most preferred are AEM, AEP
Experience as a project manager, including delivering enterprise-scale web applications or analytics implementations
Experience in client facing project management
Strong verbal, presentation and written communication skills.
Excellent problem-solving skills, with a demonstrated ability to identify issues, solve them quickly and well, and know when to rely on internal resources to assist.
Strong conflict resolution and negotiation skills.
Professional demeanor, ability to interact with and lead diverse teams throughout an engagement, while communicating with client managers, directors, and VPs including CMOs and CXOs.
Superb organizational skills to be able to coordinate complicated projects.
Exceptional team building and team management skills, with proven experience managing virtual teams.
Prior experience with the launch and operation of a highly available, high traffic internet or mobile service.
Proven ability to understand the impact of technical changes, and to articulate high level technical solutions to address business problems.
Solid understanding of custom software development processes and engagement methodologies. Practical experience in managing agile development projects a plus.
Ability to manage in an environment of ambiguity with diverse stakeholders.
Ability to build strong relationships and generate opportunities for repeat business.
Must be able to travel as required
BS/BA Degree or equivalent experience
Highly Desired:

- One of the following certifications: Project Management Professional, Agile, Certified ScrumMaster, PRINCE2, or equivalent
- Prior experience with Microsoft Dynamics and Workfront

We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we've adopted a hybrid approach, with teams in the office an average of four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.

WPP (VML) is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.

VML is a WPP agency (NYSE: WPP). For more information, please visit www.vml.com, and follow along on Instagram, LinkedIn, and X.

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