We are seeking a detail-oriented, customer-obsessed Freelance Customer Service Associate to support a fast-growing women’s apparel brand. In this role, you will be on the front lines of the customer experience, helping shoppers feel confident in every interaction and purchase.
What You’ll Do:
• Serve as a primary point of contact for customers via email, ticketing platforms, and social media DMs, providing timely and accurate responses.
• Support the full post-purchase journey, including order status inquiries, returns, exchanges, and size or fit questions.
• Process and troubleshoot orders through Shopify and related systems, ensuring smooth resolution of customer issues.
• Monitor shipment status—including lost, delayed, or damaged packages—and coordinate with warehouse and operations teams to resolve fulfillment issues.
• Maintain accurate records of customer interactions, issue details, and resolutions in systems such as HappyFox or similar CRM platforms.
• Engage with customers on Instagram and other social platforms, communicating in a professional, on-brand voice.
• Collaborate with marketing, e-commerce, and operations teams to relay customer feedback and ensure a seamless brand experience.
• Identify recurring issues and trends and provide insights to help improve processes, policies, and FAQs.
What You Bring:
• 1–2 years of customer service experience, preferably within apparel, retail, or e-commerce.
• Experience working with platforms such as Shopify, Instagram, HappyFox, AfterShip, or similar customer service tools.
• Strong written and verbal communication skills with a customer-first mindset.
• Excellent organization and attention to detail, with the ability to manage high-volume inquiries efficiently.
• A calm, professional demeanor and strong problem-solving abilities.
• Enthusiasm for women’s fashion and a genuine passion for helping customers feel confident in their purchases.
