Social Media Account Manager
Full Time: 9-5pm CT Monday through Friday
Location: US based; remote
About Ninety Five Media
Since 2015, we've been building results-driven digital marketing strategies for scaling brands. As a woman owned and operated agency, we specialize in creating content that converts and drives consistent cash flow through personalized, data-driven strategies. We focus on conversion metrics and sustainable growth over vanity metrics.
At our core, we value professionalism, being proactive, integrity, collaboration, innovation, communication, and empowering others. We believe in quality first, continuous learning, and community support.
The Role: Strategic Client Partnership Leader
As our Social Media Account Manager, you'll be the strategic architect behind our client relationships, going far beyond day-to-day management to become a trusted advisor and growth catalyst. This role sits at the intersection of strategy, relationship building, and execution - perfect for someone who thrives on understanding unique client objectives and translating them into conversion-focused marketing strategies.
Each client is assigned a dedicated Social Media Account Manager who becomes devoted to their unique needs, business goals, and celebration-worthy success. You'll work within our collaborative team environment where we frequently brainstorm and collaborate to purposefully plan each client's up-leveled success.
Why This Role Matters: Your strategic insights and relationship expertise directly fuel our clients' ROI and long-term success, making you an integral part of our mission to build recognizable brands and drive measurable results.
You're Right For This Position If You:
Operate With Ownership.
You take responsibility for your accounts, communicate proactively, and handle client relationships with maturity and confidence. You do not wait to be managed.
Thrive Inside Structure.
You respect standard work, follow established processes, and appreciate clear expectations, defined deliverables, and measurable outcomes. You believe consistency builds trust.
Focus on Relationships.
You understand the importance of connecting on a deeper level and strive to build lasting partnerships through personalized and thoughtful interactions.
Think Strategically and Execute Precisely.
You can build customized client strategies while operating inside the Ninety Five Media standards. You balance big-picture thinking with detail-oriented follow-through.
Are Confident Leading Clients.
You can run calls, present strategy, explain performance metrics, and guide decision-making with clarity and authority.
Respect Deadlines and Deliverables.
You understand that missed timelines create downstream impact. You manage your workload proactively and communicate early if something needs attention.
Are Data-Informed.
You are comfortable reviewing reports, identifying trends, and adjusting strategy based on insights. Metrics help you think clearly, not feel overwhelmed.
Care About Continuous Improvement.
You actively look for ways to refine workflows, improve performance, and elevate client experience. You believe excellence is built through iteration.
Responsibilities Client Management and Strategy
- Serve as the primary point of contact for client accounts, ensuring prompt response to client inquiries within 24 business hours.
- Conduct client meetings to comprehend their objectives and align strategies with their overarching goals.
- Develop and execute strategic plans tailored to each client's objectives.
- Analyze each client's platform to adjust strategies according to their specific needs.
- Schedule and prepare for all client meetings, understanding meeting objectives beforehand.
- Manage project workload and deadlines accordingly.
Client Content Development
- Create content calendars for each client platform.
- Generate engaging content aligned with client objectives.
- Source necessary content, including multimedia assets, for clients.
- Write captions in the brand voice for client posts.
- Schedule content distribution across various platforms.
- Compile weekly, monthly, and quarterly reports capturing client content analytics.
Team Collaboration
- Attend team meetings and check-ins regularly, actively participating and contributing insights.
- Participate in team photoshoots to be used for company-branded content.
- Collaborate closely with Community Coordinators to ensure client goals are met and engagement efforts are effective for their clients.
- Actively participate in brainstorming sessions and strategy meetings to contribute ideas for client campaigns and initiatives.
- Offer support to colleagues by sharing best practices, resources, and insights gained from client interactions.
- Foster a collaborative and supportive team environment by actively engaging in team-building activities and initiatives.
- Assist in training and mentoring new team members as assigned, sharing knowledge and expertise to help them integrate smoothly into their roles.
- Act as a liaison between the client and internal teams, conveying client feedback, requests, and requirements effectively to ensure alignment and successful project outcomes.
- Proactively identify opportunities for process improvement and efficiency within the team, contributing to the overall success of client projects.
Qualifications
- 3+ years proven experience in account management, preferably in a media agency or enterprise setting.
- Skilled communicator with proven experience developing and managing strong client relationships
- Collaborative growth mindset, excited to directly contribute ideas and insights to company success
- Proficiency across all social media platforms (Instagram, Facebook, LinkedIn, TikTok, Pinterest, etc)
- Strategic thinker with the ability to anticipate client needs and industry trends.
- Problem-solving mindset with the ability to provide actionable solutions.
- Detail-oriented with a focus on quality control and consistency.
- Value growth & continuous development in all that you do.
Systems and Software
- Slack
- Google Workspace
- ClickUp
- Toggl
- Gusto
- Later
- Tailwind
- Canva
Pay & Benefits
Ninety Five Media offers comprehensive benefit packages that provide economic benefits to employees. Ninety Five Media encourages a lifestyle that allows employees to thrive in the workplace and in their daily lives through healthy living and remote work.
Benefits and Perks:
- Remote Work, With a “Work From Anywhere” Culture
- $500 Annual Professional Development Stipend Disbursed Upon Received Receipts
- $500 Yearly Tech Stipend Disbursed Upon Received Receipts
- $100 Monthly Health Insurance Stipend
- Limited Paid Time Off, Unlimited Unpaid Time Off After Paid Time Off Is Exhausted
- Company Paid Annual Team Retreat ($1500 value)
