You are the first person our patients see and the last voice they hear and increasingly, the person who helps tell our story online. We're looking for someone polished, dependable, and genuinely warm who can run a front desk smoothly and has a creative eye for content.

Front Desk Responsibilities

Greet and check in patients; manage the flow of the front desk and waiting area

Answer phones, respond to texts and online inquiries, and convert leads into booked appointments

Schedule and confirm appointments; manage cancellations, waitlists, and rebooking

Collect payments, process transactions, and handle membership and package sales

Maintain accurate patient records and complete intake paperwork in our EMR

Keep reception and retail areas clean, stocked, and presentation-ready

Support retail product sales and treatment education

Social Media Responsibilities

Assist with in-office content: photo and video of treatments, products, before/after, and behind-the-scenes moments (with proper patient consent)

Film and edit short-form video for TikTok, Instagram Reels, and Facebook

Assist with posting consistently to Instagram, TikTok, and Facebook following a content calendar

Draft captions and select hashtags in our brand voice; physician-led, educational, approachable

Monitor and respond to DMs and comments, routing clinical questions.

Track basic engagement metrics and flag what's performing

Help maintain Google Business Profile and encourage patient reviews

What We're Looking For

Excellent phone and written communication skills

1+ year in a front desk, customer service, hospitality, or medical office role

Demonstrated social media experience, personal, freelance, or professional

Working knowledge of Instagram Reels, TikTok, CapCut or Canva, and basic photo/video editing

Highly organized with strong attention to detail

Professional appearance and demeanor; discretion with confidential patient information (HIPAA)

Sales-comfortable, not pushy, but able to confidently recommend treatments and products

Reliable, punctual, and able to work independently

Nice to Have

Experience in a med spa, dermatology, plastic surgery, or aesthetics practice

Familiarity with EMR and scheduling systems

Graphic design skills (Canva, Adobe)

Bilingual (Spanish a plus)

Pay: $17.00 - $20.00 per hour

Work Location: In person

Skin Suite Medical Aesthetics jobs

Front Desk Coordinator and Social Media Specialist