About the Role
RCAI is seeking a versatile and technically proficient E-Commerce Systems & Growth Manager who can bridge the gap between marketing and systems infrastructure. This role combines digital strategy with hands-on implementation of platform integrations, payment systems, AI automations, and site operations. You will work closely with our E-Commerce Manager to grow online revenue while owning the tech stack that powers our DTC and B2B e-commerce operations.

Core Responsibilities

Marketing & Growth

Oversee execution of digital marketing and email campaigns aligned with revenue targets.
Oversee content creation and freelance marketing project management when necessary.
Oversee execution of SEO strategies for E-Commerce, including key word targeting, metadata updates, and SEO performance tracking.
Use AI tools to optimize marketing, analytics, and customer experience.

E-Commerce Platform Management

Own platform connectivity across Shopify, NetSuite, Celigo, PostEasy, and third-party tools.
Sync customer accounts, SKUs, pricing, tax settings, and payment terms between systems.
Configure refunds, inventory syncing, order tracking, and shipping logic (B2B/B2C)

System Integration & Automation

Implement and monitor API connections (e.g., Shopify ↔ NetSuite via Celigo)
Set up automated processes for payment processing, inventory management, and customer onboarding.
Troubleshoot bugs, perform QA, and maintain cross-platform system integrity.

Web & Technical Operations

Manage shipping rules, payment gateways, and portal workflows.
Update and QA website content, product listings, and UI features.
Work with stakeholders to test new functionality and rollout post-launch changes

Training & Support

Lead internal portal training sessions and onboarding documentation.
Create welcome kits and support materials for new customers.
Serve as the internal expert on connected e-commerce systems.

Qualifications:

3–6+ years of e-commerce experience across operations, integrations, or marketing.
Proficient in Shopify, NetSuite, and middleware like Celigo (or similar iPaaS platforms).
Comfortable with payment gateways, shipping logic, and site architecture.
Experience with data mapping, inventory syncing, and customer segmentation.
Working knowledge of APIs, automation tools, and AI-based marketing tools.
Strong project management and communication skills.
Familiarity with digital design and content tools (e.g., Adobe Suite, Canva, etc.)

Benefits:

Competitive salary based on experience.
Medical, dental, vision, and life insurance (after 30 days)
8 paid holidays and vacation time.
Growth opportunities in a fast-expanding e-commerce division

Join our team as an E-Commerce Manager and play a pivotal role in shaping our online success!

Job Type: Full-time

Pay: $60,000.00 - $100,000.00 per year

Benefits:

Dental insurance
Health insurance
Life insurance
Paid time off
Vision insurance

Schedule:

8 hour shift
Monday to Friday

Work Location: In person

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