Job Title: Editorial & Content Communications Associate
Location: New York NY (Hybrid – Tue, Wed, Thur Onsite for 3 days)
Duration: 6 months contract
Pay Rate: $50to 60/hr on W2
Role Overview:
Client’s Social & Community team operates 24x7 online, representing the brand on the front lines of the internet, helping to shape public conversation, build community, scale support, and protect brand reputation. You’ll find us on YouTube, X (Twitter), Reddit, Discord, and Play Store, and Client’s official Product Help Communities. We have deep expertise in public community engagement, UGC programs, social care, social media crisis response, social intelligence, incident management, and operational excellence.
We are looking for a Social and Community Manager to support the engagement strategy for critical product launches at client.
- You’ll support the delivery and strategy for Go-to-Market (GTM) launches, from planning and prioritization, to content development for multi-channel communications.
- Personally draft and publish high-impact external communications, including Forum Posts, Social Posts, App Store Reviews, Educational Campaigns, and more in close collaboration with PR and Marketing partners.
- Champion the voice of the user for your product areas by systematically identifying, analyzing, and reporting on product launches, top community feedback themes and support trends to inform product roadmaps and content optimization opportunities.
- Increase UGC content and peer-to-peer community connections by growing our client Product Expert Program.
Minimum role qualifications requirement:
- 4 years of experience in journalism, public relations, internal or executive communications, or a related field.
Description:
As an Editorial & Content Communications Associate, you use your working knowledge of our editorial content strategy and development to deliver, edit, and write speeches, copies, and editorials, and/or create multimedia productions (e.g., graphic design, video) that are consumed by Global Communication teams, with minimal assistance. As you contribute to cross-team collaborations, you coordinate the integration of corporate editorial and content processes, spanning regions and multiple stakeholders.
Responsibilities include:
- Help draw interpretable insights from data analysis and insights to develop and shape editorial with minimal guidance.
- Create and deliver "journalistic" articles and blog posts with minimal guidance, including researching, preparing for, and leading stakeholder (e.g., product managers) interviews to collect stories. Contribute to identification of appropriate presentation format, style, and design and ensure content accuracy.
- Create and deliver video and multimedia content with minimal guidance. Contribute to identification of appropriate presentation format, style, and design and ensure content accuracy. Leverage and collaborate with third-party content providers (e.g., huge on the platform side and other internal or external creative partners such as a video production company) to deliver content as needed, with minimal guidance. Audit content from third-party providers with minimal guidance.
- Create and deliver social content with minimal guidance. Contribute to identification of appropriate presentation format, style, and design and ensure content accuracy, develop social strategies based on data analytics and understanding of best practices.
Minimum role qualification requires proficiency in:
- Content-related expertise
- Social media
- Audience development
- Visual voice
- Communications acumen
- Content strategy
- External stakeholder management
- Content development
- Interviewing product managers
- Editorial voice
- Executive voice
- Finding and Reporting Stories
- Graphic design
- Video production
- Industry Trends (Knowledge)
- Internal stakeholder management
- Authorial voice
Russell Tobin offers eligible employee’s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance and employee discounts with preferred vendors.
Equal Employment Opportunity
Russell Tobin is an equal opportunity employer. We do not discriminate on the basis of the race, religious creed, color, national origin, ancestry, physical disability, mental disability, reproductive health decision making, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.
Fair Chance Employment
Russell Tobin is a Fair Chance employer. We consider all qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local Fair Chance laws and ordinances, including, the California Fair Chance Act and all applicable local Fair Chance ordinances.
Accommodations
We are committed to providing reasonable accommodations to applicants and employees with disabilities. If you require a reasonable accommodation to participate in the application or interview process, or to perform the essential functions of this role, please contact us.
Only applicable for San Francisco Candidates: Under the San Francisco Lactation in the Workplace Ordinance, we will provide written notice of lactation accommodation rights, and this notice will automatically be given upon hiring, any inquiry of parental leave or lactation accommodation.
