Job Title: IT Writer and Communications Specialist
Location-Type: Hybrid onsite in Boston, MA
Start Date: ASAP
Duration: Contract, 12 weeks with potential to extend
Compensation Range: $46-50/hr W2
Benefits: Eligible for Health, Dental, Vision, and 401K
Visa Sponsorship: Not eligible for visa sponsorship
Job Description:
This role serves as the communications bridge between the client's IT organization and its end users, translating complex technology changes into clear, compelling narratives that drive successful adoption across a large, diverse community.
Job Summary
•Develop comprehensive, multi-channel communication plans that guide stakeholders through IT system changes, process updates, and technology implementations
•Create targeted messaging that addresses what is changing, why it is changing, how it affects each audience segment, and what actions users need to take
•Write and edit accessible content for web, email, digital signage, print, and user interfaces, tailored to diverse audiences including faculty, staff, and administrators
•Develop training materials, quick reference guides, and FAQs that help users adapt to new systems and processes
•Partner with IT project teams throughout project lifecycles to provide communications expertise and identify potential user concerns early
•Collaborate with training teams, help desk staff, and campus-wide partners to ensure consistent messaging and minimize change fatigue
•Monitor communication effectiveness through user feedback and adoption metrics, and counsel leadership on strategies for complex or sensitive technology changes
Minimum Requirements:
•Substantial experience in marketing, communications, or a related field, preferably in higher education, technology, or organizational change environments
•Exceptional written and verbal communication skills with demonstrated ability to adapt messaging for different audiences
•Strong technical aptitude with ability to quickly understand complex systems, processes, and technical concepts
•Experience collaborating with cross-functional teams including technical staff, project managers, and business stakeholders
•Change communication experience or demonstrated interest in helping organizations navigate technology transitions
•Advanced Microsoft Office skills, including Word, SharePoint, Excel, Teams, and Outlook
•Self-directed work style with strong project management abilities, attention to detail, and adaptability in fast-paced environments
Preferred Qualifications:
•Experience with ITIL processes, change management frameworks, or IT service management
•Proficiency with content management systems (WordPress, Contentful, or similar) and email marketing platforms
•Familiarity with UX principles and user-centered design thinking
•Experience creating multimedia content such as graphics, video, or interactive materials
•Knowledge of web accessibility standards and inclusive design practices
•Data analysis skills for measuring communication effectiveness and user engagement
•Openness to exploring AI-powered tools for content creation, editing, optimization, and distribution
