Miami, FL (on-site) Part-time | From $35–$45/hr + commission
About Blunt Cases
Blunt Cases is a fast-growing fashion and lifestyle accessories brand built around one idea: creating products that make her feel seen. We started with phone cases, but we're building something much bigger. Blunt sits at the intersection of fashion, accessories, culture, and self-expression, and we're rapidly expanding across new products, channels, and experiences.
The Role
We're looking for a TikTok Live Moderator to operate behind the scenes of Blunt's recurring TikTok Live shopping sessions and help turn each stream into a smooth, engaging, high-converting customer experience.
Working in real time alongside the TikTok Live Host, you'll manage the chat, surface customer questions, pin products, communicate offers, monitor audience sentiment, troubleshoot issues, and help guide the Host toward the products and conversations viewers care about most.
You'll be equal parts community manager, producer, and commerce operator. You'll need to move quickly, stay highly organized, understand Blunt's products and promotions, and keep track of multiple things happening simultaneously without losing sight of the customer experience.
You'll work closely with Blunt's TikTok Shop, Ecommerce, Social, and Creative teams to help continuously improve Live programming and performance.
What You'll Do
- Moderate recurring TikTok Live shopping sessions for Blunt Cases and serve as the primary behind-the-scenes partner to the Live Host.
- Monitor viewer comments, questions, requests, and reactions throughout each Live.
- Identify high-value customer questions and quickly surface them to the Host so they can be addressed on camera.
- Respond directly in the chat when appropriate with accurate information about products, pricing, promotions, shipping, availability, fit, compatibility, and other common questions.
- Pin and rotate featured products as the Host moves through the Live assortment.
- Ensure the correct products, links, offers, and promotional information are surfaced throughout each stream.
- Help the Host understand which products are generating the most questions, interest, clicks, or excitement in real time.
- Flag moments when a product should be revisited, demonstrated again, compared with another style, or given additional context.
- Support the planned run-of-show while helping adjust product sequencing based on audience behavior and performance.
- Keep track of Live-specific promotions, discount codes, bundles, gifts with purchase, shipping offers, inventory callouts, and other promotional mechanics.
- Ensure promotional messaging communicated during the Live is accurate and consistent with the approved offer.
- Identify common purchase objections or confusion in the chat and help the Host address them before they become barriers to conversion.
- Welcome new viewers and help maintain an active, positive, and engaging chat environment.
- Remove spam, inappropriate comments, or disruptive behavior when necessary while allowing the community to remain conversational and authentic.
- Escalate customer service issues, order-specific concerns, technical problems, or sensitive questions to the appropriate team.
- Monitor the Live for technical issues involving audio, video, connectivity, product links, pinned items, or TikTok Shop functionality and communicate problems immediately.
- Keep the Host informed behind the scenes about timing, upcoming products, audience requests, inventory updates, promotional reminders, and other important cues.
- Support Live preparation including product organization, run-of-show review, talking points, promotional details, product links, and technical checks.
- Track recurring customer questions, product requests, objections, and feedback that emerge during Lives.
- Partner with the TikTok Shop and Ecommerce teams after each Live to identify learnings that can improve future programming.
- Help test different product sequences, engagement prompts, moderation tactics, offers, and Live formats to improve watch time, engagement, conversion, and GMV.
- Stay current on TikTok Live features, TikTok Shop functionality, moderation tools, social-commerce trends, and platform best practices.
You Have At Least
- Exceptional attention to detail and the ability to manage several fast-moving tasks simultaneously.
- Strong written communication skills and the ability to respond to customers quickly while maintaining Blunt's brand voice.
- Excellent judgment and the ability to determine which questions should be answered directly, surfaced to the Host, ignored, moderated, or escalated.
- Strong organizational skills and comfort following detailed run-of-show documents, promotional information, and product plans.
- Ability to learn a large product assortment and quickly understand product differences, compatibility, pricing, promotions, and key selling points.
- Comfort working in a real-time environment where audience behavior, product interest, and priorities can change quickly.
- Familiarity with TikTok and a strong understanding of how users communicate and behave on the platform.
- Ability to remain calm and solution-oriented when technical problems, unexpected questions, or other issues arise during a Live.
- Strong reliability and availability for scheduled Live sessions, including evenings, weekends, launches, or promotional moments when needed.
- Based in Miami, FL
We Hope You Also Have
- Previous experience moderating TikTok Lives, livestream shopping, Twitch, Instagram Live, YouTube Live, or other live digital experiences.
- Experience with TikTok Shop or another social-commerce platform.
- Experience in community management, customer experience, ecommerce, social media, retail, or digital merchandising.
- Experience in fashion, accessories, beauty, lifestyle, or another highly visual consumer category.
- Familiarity with ecommerce metrics including conversion rate, AOV, units per order, click-through rate, and GMV.
- Experience supporting creators, livestream hosts, social teams, or digital productions behind the scenes.
- Strong understanding of Gen Z and Millennial internet culture and communication.
- Experience working in a fast-moving consumer brand where products, promotions, launches, and priorities change quickly.
Why Blunt
TikTok Live is an emerging growth channel for Blunt, and the Moderator will play an important role in building the operating system behind it.
You'll have visibility into exactly how customers react to products in real time and will help turn those signals into a better Live experience. You'll work closely with the Host while also connecting what happens in the chat to the teams responsible for TikTok Shop, Ecommerce, Social, Creative, and CX.
There is already meaningful momentum behind Blunt and TikTok Shop, but we're still early in determining what the strongest Live program looks like. We're looking for someone who enjoys being at the center of a fast-moving operation and is excited to help us build it.
Benefits and Perks- Flexible part-time / contract schedule
- $35-$45/hr + commission
- Direct exposure to TikTok Shop and social-commerce strategy
- Opportunity to help build a TikTok Live program from its early stages
- Significant ownership over the operational quality of Blunt's Live shopping experience
- Product education and direct exposure to upcoming launches and collections
- Close partnership with Blunt's Ecommerce, Social, Creative, CX, and TikTok Shop teams
How to Apply
To be formally considered, complete the application and tell us about any relevant experience in livestreaming, community management, ecommerce, social media, customer experience, or digital production. If you've moderated TikTok Lives or supported livestream commerce before, please include examples. We're especially interested in people who are quick, organized, highly detail-oriented, and comfortable making good decisions in real time.
https://careers.bluntcases.com/roles/tiktok-shop-live-moderator/
