Job Title: AWS Boost Technical Writer
Job Location: Seattle, WA (Onsite)
Duration: 12+ Months Contract with Possible extension
Description below
KEY JOB RESPONSIBILITIES
• Plan, write, edit, and maintain user-facing documentation for AWS Boost, including task
based user guides, onboarding materials, FAQs, and release notes.
• Produce developer-facing technical content such as API references, process
authoring/developer guides, and content-management (form/flow/variable set)
documentation.
• Work directly with engineers, PMs, and UX to understand features, then translate complex
data center workflows into clear, concise, step-by-step instructions.
• Develop and enforce documentation standards, style guidelines, templates, and information
architecture that scale across regions and audiences.
• Validate documentation for technical accuracy by testing procedures and reviewing against
the product.
• Manage documentation as part of the release cycle, keeping content current as features
launch across regions.
• Gather and act on feedback from technicians, managers, and service owners to continuously
improve content quality and findability.
• Work with localization team to structure content appropriately for a global, multi-region
operator audience.
BASIC QUALIFICATIONS
• 3+ years of experience as a technical writer producing software or technical product
documentation.
• Bachelor's degree in Technical Communication, English, Computer Science, a related field, or
equivalent practical experience.
• Demonstrated ability to write clear, concise, task-based documentation for both technical
and non-technical audiences.
• Experience authoring in structured documentation tools and formats (e.g., Markdown, HTML,
wikis, docs-as-code, or a component content management system).
• Experience partnering with software engineers and product managers to gather and verify
technical information.
• Strong portfolio or writing samples demonstrating end-user guides and/or API/developer
documentation.
PREFERRED QUALIFICATIONS
• Experience documenting enterprise or operational software, workflow/process-automation
tools, or hardware/infrastructure operations.
• Familiarity with data center operations, hardware lifecycle, inventory management, or field
operations tooling.
• Experience with docs-as-code workflows, version control (Git), and integrating
documentation into CI/CD or release pipelines.
• Experience creating API reference documentation from specifications (e.g., OpenAPI/Smithy)
and developer guides.
• Experience building information architecture and content standards for a growing product
from the ground up.
• Familiarity with localization/globalization and writing for a multi-region, ESL-inclusive
audience.
• Experience with UX writing, in-product help/microcopy, or instructional design.
• Ability to create diagrams, screenshots, and visual aids to support written content.
Required Individual Skills
Core Technical-Writing Skills
• Technical writing and editing
• Clear, concise, task-based writing
• User-guide development
• Onboarding-content creation
• FAQ development
• Release-note writing
• API-reference documentation
• Developer-guide creation
• Process and workflow documentation
• Writing for technical and nontechnical audiences
• Simplifying complex technical concepts
• Step-by-step procedure development
Documentation Management
• Documentation planning and maintenance
• Structured authoring
• Information architecture
• Content reuse and modular writing
• Documentation standards development
• Style-guide and template creation
• Content lifecycle and version management
• Release-cycle documentation
• Content findability and usability improvement
• Documentation quality assurance
Tools and Technical Knowledge
• Markdown
• HTML
• Wikis
• Docs-as-code workflows
• Component content management systems
• Git and version control
• CI/CD and release-pipeline integration
• OpenAPI or Smithy specifications
• API and software-product fundamentals
Validation and Research
• Technical information gathering
• Subject-matter expert interviewing
• Procedure testing
• Documentation accuracy validation
• Product and feature analysis
• User-feedback analysis
• Continuous content improvement
Collaboration Skills
• Cross-functional collaboration
• Working with software engineers
• Working with product managers
• Working with UX designers
• Stakeholder management
• Requirements gathering
- • Technical review coordination
