Title: Digital Beauty Advisor – Social Media (2 Openings)
Duration: 6+ Months Contract – W2
Location: New York, NY 10001 (Remote)
Note:
Fully remote
Job Description:
- Serve as a Digital Beauty Advisor across all social platforms by reactively engaging with fans and followers on a timely manner (TikTok, Facebook, Instagram, Twitter)
- Support public channels (social, R&R, Q&A) by providing insight, strategy recommendations and engagement as needed
- Attend brand and Care trainings, work sessions and meetings to stay up to date with social strategies and best practices
- Follow Brand and Care provided social FAQ documents for launches and key social moments
- Able to compose custom responses that clearly address the issue in a way that is understandable by the consumer
- Recognizes and recommends new ways to influence consumers in their purchase decision
- Alert critical customer complaints to internal Care and Brand teams and assist with problem solving
- Provide social content and engagement recommendations based on consumer feedback and trends
- Stay up to date on new social media platforms, tools and best practices
- Live in the social ecosystem, stay on top of emerging trends in the landscape
Responsiveness:
- Maintain 100% Reply Rate and established Response Time goals across social channels
- Maintain consumer satisfaction and sentiment scores as established by the group
- Monitor personal social KPI’s using Sprinklr
- Offers schedule flexibility to support the needs of the business which included weekends
- Meets established quality standards in all contacts across all channels
- Responsible for recognizing opportunities for improvement in our policies or processes and leading the initiative to reduce disruptions in service or detract from customer satisfaction.
Job Qualifications:
- Bachelor’s Degree
- 1-2 years’ social media engagement experience
- Customer Service experience desired
- Customer obsessed mindset
- Knowledge and experience with major social media platforms required
- Able to work in a fast-paced, dynamic environment, both independently and as part of a cross-functional team
- Proficient in Microsoft applications including PowerPoint, Word and Excel. has context menu
