Job Description
Job Title: Technical Writer
Type of Engagement: 3-month contract (Not open to 3rd party C2C consultants. Visa sponsorship is not available)
Work Location: Remote
Job Overview
Insurance or life Insurance domain/industry experience highly desirable!
Develops, maintains, and updates clear, accurate, and user-friendly technical documentation, procedures, and training materials by collaborating with technical teams to support IT systems, end users, and organizational compliance.
Essential Job Responsibilities
- Create Technical Documentation - Write user manuals, installation guides, configuration documents, and troubleshooting guides for software, hardware, and IT systems.
- Develop Standard Operating Procedures (SOPs) - Document step-by-step procedures for IT operations, maintenance, and support activities.
- Translate Technical Information - Convert complex technical concepts into language that is easy for non-technical users to understand.
- Collaborate with Subject Matter Experts (SMEs) - Work closely with software developers, analysts, system administrators, engineers, and project managers to gather accurate information.
- Maintain Documentation - Regularly review and update existing documents to reflect software updates, system changes, or new business requirements.
- Create Knowledge Base Articles - Produce FAQs, how-to articles, and support documentation that help users resolve common issues independently.
- Document System Requirements - Prepare functional and technical requirements, specifications, and design documentation for IT projects.
- Ensure Documentation Quality - Edit, proofread, and verify documents for accuracy, consistency, grammar, formatting, and compliance with organizational standards.
- Manage Document Version Control - Track revisions, maintain document histories, and ensure users have access to the latest approved versions.
- Develop Training Materials - Create presentations, tutorials, quick-reference guides, and other instructional resources to support user training.
- Support Compliance and Audits - Prepare and maintain documentation required for regulatory compliance, cybersecurity standards, and internal or external audits.
- Use Documentation Tools and Templates - Utilize document editing and document management software to produce and organize technical content.
Required Skills & Experience
- Education - Associate's degree, bachelor's degree, or certification in Technical Communication, English, Communications, or a related field; or a minimum of two (2) years of equivalent work-related experience.
- Technical Writing Experience - Proven experience creating technical documentation such as user manuals, system documentation, SOPs, API documentation, and knowledge base articles.
- Strong Written Communication Skills - Excellent grammar, spelling, editing, and proofreading abilities, with the capability to present complex information clearly and concisely.
- Knowledge of Information Technology - Understanding of basic IT concepts and terminology, including computer hardware, software applications, networking, databases, cloud computing, and cybersecurity fundamentals.
- Documentation Tools Proficiency - Experience using tools such as Microsoft Word, Adobe Acrobat, Confluence, SharePoint, or other documentation and content management systems.
- Research and Analytical Skills - Ability to gather information from multiple sources, analyze technical data, and accurately document technical processes and procedures.
- Attention to Detail - Strong focus on accuracy, consistency, formatting, and completeness to produce high-quality technical documentation.
- Interviewing and Collaboration Skills - Ability to work effectively with software developers, analysts, engineers, system administrators, project managers, and other subject matter experts to obtain technical information.
- Project and Time Management Skills - Ability to manage multiple documentation projects, prioritize tasks, and meet deadlines in a fast-paced environment.
- Knowledge of Documentation Standards - Familiarity with style guides, document control practices, version management, and documentation standards such as Microsoft Manual of Style or the Chicago Manual of Style.
- Problem-Solving Skills - Ability to understand technical issues, identify information gaps, and develop clear documentation that helps users resolve problems efficiently.
- Continuous Learning Mindset - Willingness to stay current with emerging technologies, documentation best practices, industry standards, and new software tools to maintain relevant and effective documentation.
Competencies
- Problem Solving--Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
- Technical Skills--Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.
- Customer Service--Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
- Oral Communication--Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
- Written Communication--Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
- Teamwork--Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
- Change Management—Develops workable implementation plans; Communicates changes effectively; Builds commitment and overcomes resistance; Prepares and supports those affected by change; Monitors transition and evaluates results
- Ethics--Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
- Quality--Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
- Quantity--Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.
- Dependability--Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.
- Initiative--Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed.
Job Requisition # 40385
A reasonable estimate of the pay range for this role is $42.00 - $47.00 per hour. The disclosed pay range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. The compensation decisions are dependent on the facts and circumstances of each case, such as skills and experience levels.
Meet APC
APC is a professional staffing and services organization focused on engaging people and positively impacting lives. As “Professionals serving Professionals”®, we take pride in providing our employees and contractors with the highest level of customer service and support.
APC is committed to creating a diverse work environment and is proud to be an Equal Opportunity Employer. All qualified candidates will receive consideration without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, genetics, or veteran status.
