UX Content Designer / Content Strategist
About the Role
We are seeking a UX Content Designer / Content Strategist to support a Growth Marketing Engagement team focused on creating engaging, member-facing digital experiences. This role will develop content and copy for games, polls, trivia, and other interactive experiences designed to increase customer engagement and retention.
This is primarily a UX writing and content design role, rather than a traditional visual UX/UI design position. The ideal candidate has experience writing concise, compelling in-product copy and can also proactively develop and pitch new ideas for interactive content.
Responsibilities
- Write and structure in-product UX content, including headlines, prompts, microcopy, CTAs, landing page content, and results screens.
- Develop content for games, polls, trivia, and other interactive digital experiences.
- Proactively develop and pitch new content concepts and engagement ideas.
- Create concise, compelling copy that aligns with established brand voice and guidelines.
- Partner with Growth Marketing, Product, Design, and Development teams to bring concepts from idea through execution.
- Use engagement and performance insights to refine copy and content direction.
- Incorporate feedback quickly and iterate as experiences evolve.
- Help develop and test zero-to-one content concepts focused on increasing member engagement and retention.
Required Qualifications
- Approximately 3–5 years of experience in UX Writing, Content Design, Content Strategy, or a related discipline.
- Experience writing in-product copy and microcopy for digital experiences.
- Strong understanding of what makes consumer digital experiences engaging.
- Ability to proactively develop and pitch content ideas, rather than only execute against existing briefs.
- Experience working within established brand systems and content guidelines.
- Experience collaborating with Product, Design, Development/Engineering, and Marketing teams.
- Experience working in Figma.
- Ability to work quickly, incorporate feedback, and iterate in an evolving environment.
- Portfolio demonstrating UX writing, content design, microcopy, CTAs, and digital product content.
Preferred Qualifications
- Consumer-facing app or digital product experience.
- Experience with gamification, games, polls, quizzes, trivia, or other interactive content.
- Fintech or financial technology experience.
- Experience developing new experiences or content concepts from zero to one.
- Experience working within a technology company.
- Experience using AI tools for content ideation or drafting.
Position Details
- Contract Length: 6 months initially, with potential for extension.
- Locations: Oakland, CA or Charlotte, NC.
- Work Arrangement: Hybrid – 3 days per week onsite required.
