Social Media Community Manager

Solomon Page • Contract • New York, NY, US • 1d ago

We are hiring a Social Media Community Manager to join a top beauty company in NYC. This freelance role will run until December 2026 with potential to extend and will be hybrid in their NYC office.

Pay Rate: $29/HR

Responsibilities:

Manage daily engagement across Instagram, TikTok, Facebook, and other relevant platforms
Monitor and respond to comments, DMs, story mentions, tagged content, and influencer inbounds
Maintain brand tone of voice and ensure responses align with approved guidelines
Flag customer service issues, influencer requests, and sensitive comments in real time
Support the care gifting team with mailers and surprise and delighting
Keep all trackers updated (Customer Service, Influencer/PR, Time Tracker, FAQ)
Maintain accurate documentation in Monday.com and ensure tasks are tracked and visible
Update FAQs as new questions arise
Ensure daily and weekly boards are up to date
Add community insights, tracker updates, and pending questions to agendas
Contribute insights and screenshots to monthly recaps
Support Account Leads with data tracking and reporting preparation
Stay informed on relevant social trends, formats, and beauty culture moments
Identify recurring community patterns or FAQs and flag to Senior CM

Required Qualifications:

1+ year of community management experience (agency preferred)
Experience managing high-volume organic social communities
Familiarity with tools such as Sprinklr, Dash Social, or similar
Strong written communication skills and attention to grammar
Ability to manage multiple tasks and deadlines simultaneously
Customer service experience is a plus

If you meet the required qualifications and are interested in this role, please apply today.

The Solomon Page Distinction

Solomon Page offers a comprehensive benefit program for hourly employees. We pride ourselves on offering medical, dental, 401(k), direct deposit and commuter benefits to our employees, including freelancers - which sets us apart in the industries we serve.

About Solomon Page

Founded in 1990, Solomon Page is a specialty niche provider of staffing and executive search solutions across a wide array of functions and industries. The success of Solomon Page reflects an organic growth strategy supported by a highly entrepreneurial culture. Acting as a strategic partner to our clients and candidates, we focus on providing customized solutions and building long-term relationships based on trust, respect, and the consistent delivery of excellent results. For more information and additional opportunities, visit: solomonpage.com and connect with us on Facebook, and LinkedIn.

Opportunity Awaits.