Our Boston, MA client seeking a skilled freelance copywriter to help refine their outbound messages for personal auto and home insurance customers. As a detail-oriented copywriter with a passion for customer communications, you'll play a crucial role in ensuring existing messages are clear, accurate, empathetic, and consistent with their brand voice. Your expertise will be invaluable in ensuring messages are delivered at the right moment, in the right tone, and with the right level of clarity.

This role is hybrid 4-days onsite, candidates must be local to Boston, MA for consideration.

Overview

Review and improve customer-facing communications, including emails, letters, SMS, and policy notices.
Improve how, when, and what is communicated to customers across the policyholder journey, from onboarding to renewals and claims.

Required Skills

Bachelor's degree in English, Communications, or a related field
3+ years of professional copywriting, content strategy, or editorial experience
Deep understanding of plain language principles and ability to translate complex topics into customer-friendly language
Familiarity with personal lines insurance, especially auto and home policies, documents, and customer lifecycle
Exceptional editing and proofreading skills with attention to tone, structure, grammar, and message flow
Strong organizational skills and ability to work independently on multiple reviews at once
Experience working with legal/compliance teams and interpreting regulatory guidelines
Ability to work independently and collaboratively as part of a team
Excellent communication and interpersonal skills
Proficiency in writing clear and concise content for various channels and audiences

Our Commitment to Diversity, Equity & Inclusion

The Hollister Group is an equal opportunity employer. We welcome and encourage applications from people who are under-represented in their respective occupation or position.

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The Hollister Group

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