Overview

SOFO Marketing is a boutique agency specializing in wellness, hospitality, and lifestyle brands. We’re seeking a highly organized and creative Account Manager / Project Manager to oversee day-to-day execution across our growing portfolio of Spa clients. This role requires someone who can think strategically, communicate clearly, and manage timelines—while also bringing fresh ideas to support local visibility and community engagement.

Key ResponsibilitiesClient Communication & Project Oversight

Serve as the primary point of contact for 3 - 6 independently owned spa locations across different states that operate under the same national franchise
Own the timeline and workflow for each account, ensuring deadlines are met and deliverables are reviewed before submission
Coordinate internal team efforts across social media, email, influencer, and design-related tasks (e.g., flyers, signage, digital graphics).
Lead regularly scheduled internal and client calls or virtual meetings, and follow up with clear recaps and action steps
Manage design-related deliverables, including in-spa signage, event materials, digital ads, and print advertisements. Ensure all design requests are submitted with clear direction, routed for approval, and delivered on time.
Manage and mentor 1 - 3 freelancers supporting content, email, or influencer tasks
Report directly to the Founder / Strategic Director

Local Partnership Development

Proactively help each location identify and facilitate meaningful local business partnerships (e.g., boutiques, hotels, wellness brands, fitness studios)
Collaborate with spa owners and internal team to create strategic, on-brand partnership ideas that drive traffic and brand awareness
Track and manage partnership outreach, activations, and results

Review Management

Monitor and respond to client reviews across Google, Yelp, and Facebook using brand-aligned tone
Escalate any negative or sensitive reviews to spa owners and internal leadership with recommended response strategies

Reporting & Insights

Prepare and deliver monthly or quarterly marketing reports (cadence varies by spa location)
Compile social media, email, influencer, and review data into polished summaries
Identify performance trends, opportunities, and areas for improvement

Quality Control

Conduct final checks on all client-facing deliverables before approval
Ensure brand voice, campaign alignment, and attention to detail across platforms

Qualifications

Experience in account management or project coordination (agency or multi-client experience preferred)
Strategic thinker with a track record of developing creative campaigns or partnerships
Strong organizational skills with experience managing multiple timelines and deliverables at once
Familiarity with social media platforms (Instagram, Facebook), email marketing tools (Robly, Mailchimp, or similar), project management tools (Asana)
Excellent written and verbal communication skills
Comfortable interfacing directly with clients in a professional, friendly, and proactive manner
Passion for wellness, beauty, or hospitality industries a plus

Details

Part-time freelance contractor (10–20 hours/week to start)
Flexible working hours, with regularly scheduled meetings
Compensation based on experience
Growth opportunity as client portfolio expands

The “Right Fit” for this position is someone who possesses these qualities:

Proactive Communicator – Doesn’t wait to be told what’s needed; anticipates needs and keeps everyone in the loop.
Organized & Detail-Oriented – Juggles timelines, assets, and approvals without letting anything slip.
Strategic Thinker – Looks beyond the task at hand to understand how marketing activities align with broader goals.
Adaptable – Comfortable shifting between clients and managing varying needs across locations.
Collaborative Leader – Able to manage freelancers while building trust and accountability.
Calm Under Pressure – Maintains composure during busy seasons.
Client-Centric – Balances being professional, approachable, and solutions-oriented in all external communication.
Creative Problem-Solver – Finds resourceful ways to improve workflows, partnerships, and campaign execution.
Brand-Minded – Has an instinct for voice, tone, and visual quality—and a strong sense of when something feels “off-brand.”

To apply, please submit your resume and optional cover letter.

Job Types: Part-time, Contract

Benefits:

Flexible schedule

Work Location: In person

SOFO Marketing

New Jobs

Account Manager/Project Manager