Technical Writer – AWS Boost

Job Title: Technical Writer – AWS Boost

Duration: 12+ Months Contract with Possible Extension

Location: Remote / Hybrid – As Required by Client

Visa: USC / Green Card Only

Federal Background Check: Required

Interview Process: 2 Video Interviews

Client: AWS / Data Center Operations Environment

Job Summary

We are seeking an experienced Technical Writer to support AWS Boost, an integrated product used by data center operations teams to plan and execute data center lifecycle management activities.

AWS Boost connects three critical pillars of data center operations: Processes, Parts, and People. As the platform evolves into a modernized product for global deployment, this role will be responsible for creating clear, accurate, scalable, and user-focused technical documentation.

The Technical Writer will partner closely with Software Engineers, Product Managers, UX Designers, Data Center Operations teams, and other technical stakeholders to translate complex software functionality and operational workflows into easy-to-follow documentation.

The ideal candidate will have strong experience creating end-user documentation, developer guides, API documentation, onboarding materials, process documentation, and release notes, with the ability to communicate effectively with both technical and non-technical audiences.

Key Responsibilities

Create, edit, and maintain task-based user guides, onboarding materials, FAQs, release notes, and technical documentation.
Develop developer-facing content including API references, developer guides, process-authoring documentation, and workflow documentation.
Work directly with software engineers, product managers, and UX designers to understand product functionality and technical requirements.
Convert complex software workflows and operational processes into clear, concise, step-by-step instructions.
Develop and maintain documentation standards, templates, style guidelines, and information architecture.
Validate technical documentation by testing procedures and verifying information against the product.
Maintain documentation throughout the software development and release lifecycle.
Partner with global operations teams to ensure documentation remains accurate as features are launched across multiple regions.
Gather feedback from data center technicians, managers, and service owners and use that feedback to improve documentation.
Improve documentation usability, findability, consistency, and content quality.
Work with localization/globalization teams to ensure content is appropriate for a worldwide audience.
Create diagrams, screenshots, process flows, and other visual aids when required.
Collaborate with engineering and product teams during technical reviews and release planning.

Required Qualifications

3+ years of professional Technical Writing experience focused on software, technology products, or technical systems.
Bachelor's degree in Technical Communication, English, Computer Science, Information Technology, or related field, or equivalent practical experience.
Proven ability to create clear, concise, task-based technical documentation.
Experience developing documentation for both technical and non-technical audiences.
Strong experience creating:
- User guides
- Developer documentation
- API documentation
- Onboarding materials
- FAQs
- Release notes
- Process/workflow documentation
Experience with structured documentation formats and tools such as Markdown, HTML, Wikis, Docs-as-Code, or Component Content Management Systems.
Experience working directly with Software Engineers and Product Managers to gather and validate technical information.
Strong writing, editing, proofreading, and communication skills.
Ability to provide a strong technical writing portfolio or writing samples.

Preferred Qualifications

Experience documenting enterprise software, operational software, workflow automation platforms, or infrastructure technologies.
Experience with data center operations, hardware lifecycle management, inventory management, or field operations tools.
Experience with Docs-as-Code methodologies.
Strong understanding of Git and version control.
Experience integrating documentation into CI/CD and software release pipelines.
Experience creating API documentation from OpenAPI, Smithy, or similar specifications.
Experience developing information architecture and documentation standards for new or rapidly growing products.
Experience writing documentation for global, multi-region, and ESL audiences.
UX writing, instructional design, in-product help, or microcopy experience.
Experience creating technical diagrams, screenshots, process flows, and visual documentation.

Core Technical Writing Skills

Technical writing and editing
Task-based documentation
User-guide development
Developer documentation
API-reference documentation
Onboarding documentation
FAQ development
Release-note creation
Process and workflow documentation
Step-by-step procedure development
Technical and non-technical audience communication
Simplifying complex technical concepts

Documentation Management

Documentation planning and maintenance
Structured authoring
Information architecture
Modular and reusable content
Documentation standards
Style guides and templates
Content lifecycle management
Version management
Release-cycle documentation
Documentation QA
Content usability and findability

Tools & Technical Knowledge

Markdown
HTML
Git / Version Control
Wikis
Docs-as-Code
Component Content Management Systems
CI/CD
Release pipelines
OpenAPI
Smithy
API fundamentals
Software product fundamentals

Validation & Research

Technical information gathering
SME interviews
Product and feature analysis
Procedure testing
Technical accuracy validation
Requirements gathering
User-feedback analysis
Documentation quality improvement

Collaboration Skills

Cross-functional collaboration
Software engineering partnership
Product management partnership
UX collaboration
Stakeholder management
Technical review coordination
Requirements gathering
Strong written and verbal communication

Ideal Candidate Profile

The ideal candidate is a hands-on Technical Writer who can independently own documentation from discovery through publication. You should be comfortable working with engineers and product teams, asking detailed technical questions, validating functionality, and turning complex systems into simple instructions that users can confidently follow.

Experience with AWS, data center operations, infrastructure, APIs, Docs-as-Code, Git, and global enterprise products will be highly valuable.

Submission Requirements

Visa: USC / Green Card
Federal Background Check: Required
Interview: 2 Video Interviews
Contract: 12+ Months with Possible Extension
Technical Writing Portfolio/Samples: Required

Skills: aws,boost,writer

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AWS Boost Technical Writer